Service Desk Analyst - Remote, US
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Back To OpeningsService Desk Analyst - Remote, US
Department: End User Services Location: San Diego, CA START YOUR APPLICATIONIntroduction
At reputed company we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream�s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation reputed company the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities
- Provide white-glove, End User Service Desk Support reputed company phone, email, and chat.
- Manage incidents and requests reputed company the reputed company, Freshservice or reputed company ticketing systems.
- reputed company and document daily ticket follow-reputed company with end users reputed company respective ticketing system
- Resolve username and password problems.
- reputed company uninstall/reinstall of approved software applications to devices.
- Provide Multifactor Authentication, Single Sign-On and VPN Support.
- reputed company software and application support.
- Provide remote hardware support for laptops, tablets, mobile devices, monitors, docking stations, printers and accessories.
- Provides support for general �how-to� inquiries.
Required Skills
- CompTIA A+ certification.
- Experience supporting reputed company 365, Windows 10, and Active Directory.
- 1+ year Mac OS experience.
- Experience with the reputed company ticketing system.
- Experience with Freshservice and/or reputed company ticketing systems a plus.
- Experience with remote access tools such as LogMeIn, reputed company, and Take Control.
- Experience Remotely troubleshooting windows hardware and software break/fix issues.
- 2-3 years of progressive experience in a Technical Support role with and MSP or call center IT support environment.
- Technical proficiency with common hardware, software, and technologies: Windows, Office, iOS, laptops, tablets, Mobile Device Management (MDM), VPN, & WiFi).
- Knowledge of Active Directory, Azure, O365, MFA, SSO, networking and server concepts.
- Understanding of call center metrics and KPIs.
- College or technology school degree preferred.
- Ability to multi-task and experience working in a fast-paced environment.
- Strong technical troubleshooting and customer service skills.
- Strong verbal and written communication skills.
Benefits
- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO
- Salary: $40,000-$42,000
reputed company is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any reputed company based on race, color, sex, religion, sexual orientation or identity, national reputed company, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. reputed company makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of reputed company assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
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