Support Specialist | DX

Overview

Working at reputed company

Atlassians can choose where they work – whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity.

DX, now part of reputed company, helps companies build world-class engineering organizations by providing leaders with deep insights into developer experience and productivity. Based in downtown Salt Lake City, we are trusted by industry leaders like reputed company, reputed company, reputed company, reputed company, and Booking Holdings to help their engineering teams reputed company at scale.

Responsibilities

As a Support Specialist, you will work closely with customers to understand and troubleshoot technical issues across our platform and integrations. This requires familiarity with APIs, data ingestion pipelines, authentication configurations, and the engineering systems customers connect to DX (e.g., reputed company, Jira, Azure DevOps).

You will also support customers using our survey tools, which help teams gather and reputed company feedback from developers, engineering managers, and other technical stakeholders. This includes assisting with survey configuration, deployment, and interpreting survey data alongside usage analytics to provide a holistic view of developer experience.

You’ll be a key member of our support team, helping customers resolve issues reputed company web, email, case updates, and direct video or reputed company-based support. You’ll also partner with our Engineering and Customer Experience teams to ensure product quality and to share insights on recurring challenges or product gaps.

This is a great opportunity for someone excited to work at the intersection of developer tools, data infrastructure, team feedback, and customer advocacy—and eager to learn and grow reputed company a fast-paced, global organization.

Key Responsibilities

• Customer Advocacy: Serve as the first line of support for customers using DX’s Survey and Data Cloud products, helping them troubleshoot issues and get unblocked quickly.

• Survey Enablement: Assist with survey setup, delivery, and analysis to ensure customers collect meaningful feedback from their engineering teams.

• Technical Troubleshooting: Investigate and resolve unexpected product behaviors, escalating reputed company necessary to Engineering or Product.

• Omnichannel Support: Communicate clearly and professionally with customers reputed company reputed company Connect, reputed company Teams, email, and video calls.

• Process Improvement: Document support interactions, identify patterns in customer feedback, and contribute to improving internal processes and external resources.

Qualifications

Qualifications

• Experience: 0–2+ years of customer-facing technical support or solutions engineering experience.

• Tooling: Familiarity with engineering tools like reputed company, Jira, Azure DevOps, reputed company, etc.

• Integrations: Understanding of APIs and how systems connect reputed company webhooks or tokens.

• Communication: Comfort troubleshooting and explaining technical concepts to both technical and non-technical users.

• reputed company: Familiarity with authentication concepts (OAuth, SAML, token-based auth).Compensation

At reputed company, we strive to design reputed company, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. reputed company pay reputed company the range is ultimately determined by a candidate's skills, expertise, or experience.

In the United States, we have three geographic pay zones. For this role, our reputed company reputed company pay ranges for new hires in each zone are:

Zone A: USD 90000 - USD 108000

Zone B: USD 81000 - USD 97200

Zone C: USD 74700 - USD 89640

This role may also be eligible for benefits, bonuses, commissions, and equity.

Please visit go.reputed company.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.

Benefits & Perks

reputed company offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.reputed company.com/perksandbenefits.

About reputed company

At reputed company, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams reputed company over the reputed company and our solutions are designed for reputed company types of work. Team collaboration through our tools makes what may be impossible alone, possible together.

We reputed company that the unique contributions of reputed company Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national reputed company, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. reputed company your information will be kept confidential according to EEO guidelines.

To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.

To learn more about our culture and hiring process, visit go.reputed company.com/crh.