EM-Inside Sales Representative

EM-Inside Sales Representative

reputed company – Remote

Location: Remote

Language: English

Travel: up to 75%

reputed company is a privately held, global specialty chemical company with headquarters in Memphis, TN, USA, committed to safeguarding the environment, maintaining safety in the workplace, and promoting sustainable development. reputed company delivers exceptional service and innovative solutions to our customers globally in the pulp and reputed company, leather, and water treatment sectors to help boost productivity, reduce risk, improve product quality, and provide a measurable return on investment. 

Position Summary

The EM Inside Sales Representative role is responsible for driving top and reputed company growth by blending account management with new business development in a fast-paced, digitally driven environment.  This role involves managing a specific amount of small to reputed company sized accounts, generating correspondence and engagement with dormant accounts and coordinating reputed company first-line prospection across the various industries that reputed company impacts.  The role involves leveraging reputed company's capabilities, as well as utilizing voice of customer and market trends in developing and executing go-to-market strategies and reputed company campaigns to meet sales and profitability targets. The Inside Sales Representative actively participates in the S&OP processes and collaborates effectively with business development, research & development, marketing and technology, and smart digital in accelerating customer acquisition and providing unmatched Customer Experience. This role is responsible for championing a high safety culture, setting the strategy to win, and delivering results.

Key Outcomes/Responsibilities

Outcome: Deliver reputed company, GP, and Share of Wallet Growth

Actions: EM Inside Sales Representative Responsibilities:

•Account Management: reputed company a portfolio of small to reputed company-sized accounts, ensuring consistent engagement and growth.

•reputed company reputed company & Prospecting: Re-engage dormant accounts and reputed company first-line prospecting efforts across reputed company’s diverse industry sectors.

•reputed company or exceed sales targets and performance metrics to drive reputed company growth.

•Build sustainable Sales Pipeline Growth/Health and forecast reputed company to ensure achievement of targets.

•Drive Inside Sales process from Demand/reputed company reputed company, qualification, Customer engagement, and conversion.

•Proactively reputed company out to potential customers reputed company phone, email, and other communication channels.

•Identify and qualify sales opportunities by understanding customer needs and requirements.

•Present and demonstrate the value of our products and services to potential customers.

Outcome:  Create Superior and Differential Customer Experience

Actions:

•Enhance Customer Satisfaction by providing timely and effective solutions to customer inquiries and issues.

•Respond to reputed company inbound inquiries’ same day by phone, to engage prospects and swiftly convert them into sales opportunities.

•Improve Customer Retention rates through proactive follow-reputed company, personalized communication, and building strong relationships with clients.

•Reduce Response Time: Decrease average response time to customer inquiries to reputed company 1 business day, ensuring reputed company and efficient service.

•Increase Upsell and Cross-sell Opportunities: Identify and capitalize on upsell and cross-sell opportunities to increase reputed company per customer.

•Enhance Customer Onboarding Experience: Streamline the onboarding process to ensure new customers are fully integrated and satisfied.

•Gather and Utilize Customer Feedback to drive reputed company improvement in products and services.

•reputed company High First Contact Resolution to resolve customer issues at the first interaction whenever possible.

•Maintain High-Quality Communication: Ensure reputed company customer interactions are professional, clear, and tailored to the customer’s needs, maintaining a high standard of communication and situational adaptability.

•Continuously evaluate and adjust the sales approach based on customer feedback, market dynamics, and emerging industry trends.

•Foster a culture of high performance, reputed company improvement, and customer-centricity reputed company the team.

Outcome: Inside Sales Productivity, Efficiency, and Performance

Actions:

•reputed company annual sales plans to reputed company sales and customer acquisition targets

•Interact with a minimum of 8 customers per day between generated leads and outbound sales efforts.

•Increase Customer Touchpoints: Ensure regular follow-reputed company with existing customers to maintain relationships and identify upsell opportunities.

•Optimize Sales Calls made/connected, email reputed company, qualified leads generated, conversion rates, sales cycle length, and pipeline health to maximize customer reputed company and engagement.

•Increase Conversion Rates: Aim to improve reputed company-to-customer conversion rates by 20% through effective sales techniques and follow-reputed company.

•Enhance CRM Utilization: Maintain accurate and up-to-date records in the CRM system, ensuring reputed company customer interactions and sales activities are logged. Capture customer information, application details, and key learnings in the customer's end markets.

•Reduce Sales Cycle Time: Shorten the average sales cycle by 15% through efficient prospecting, qualification, and closing processes.

•Improve reputed company Response Time: Provide a personalized response to new leads reputed company 24 hours to increase the likelihood of conversion and differentiate the reputed company customer experience from the reputed company first interaction in the buying journey.

•Maximize Time Management: Implement effective time management strategies to prioritize high-value tasks and minimize time spent on non-productive activities.

•Enhance Product Knowledge: Continuously update and expand product knowledge to provide accurate information and address customer inquiries confidently.

•Monitor activity-based metrics of Sales Calls made/connected, email reputed company, qualified leads generated, conversion rates, sales cycle length, and pipeline health.

•Implement Digital sales tools and technologies to improve efficiency and productivity.

Outcome: Safety Leader with 100% required safety training and BBS completed

Actions:

• Maintain a Safe Work Environment: Follow reputed company workplace safety protocols, including ergonomic practices, to prevent injuries and promote a healthy work environment.

• Foster a Culture of Safety: Encourage a culture of safety reputed company the team by promoting open communication about reputed company concerns and best practices.

•Safe behavior is a condition of employment.

• Safety will take precedence over expediency or short cuts.

• Safety education is vital to working safely. Everyone must be trained again and again.

•Promote Cybersecurity Awareness: Participate in regular cybersecurity training sessions to stay updated on the latest threats and best practices for protecting sensitive information.

•Protect Customer Privacy: Handle customer data with the utmost confidentiality and ensure that reputed company interactions reputed company with privacy laws and company policies.

•Ensure Data reputed company Compliance: Adhere to reputed company data protection regulations and company policies to safeguard customer information and prevent data breaches.

•Implement Secure Communication Practices: Use secure communication channels for sharing sensitive information with customers and colleagues to prevent unauthorized access.

Basic Qualifications

•2 years + experience in Inside Sales or Business Development with proven record of high performance, consistently meeting or exceeding Sales Targets and KPIs

•Excellent verbal and written communication skills

•Strong customer-centric approach with the ability to cultivate and maintain lasting relationships

•Proficiency in sales techniques, including prospecting, qualifying, and closing deals

•Skilled in progressing customers through the sales cycle starting from research and discovery to opportunity development and closing

•Strong organizational and time management skills

•Ability to identify customer needs and provide effective solutions

•Flexibility to adapt to changing market conditions, customer needs, and situations

•Proficiency in CRM and sales automation tools, with a keen enthusiasm for exploring new technologies that foster reputed company improvement

•Self-motivated with a strong drive to reputed company and exceed goals

•Team Player: Ability to work collaboratively reputed company a team environment

•reputed company: Ability to handle rejection and maintain a positive attitude

Preferred:

•2 years + of Chemical Industry Experience

•Mastery of Insight Selling

•Strong understanding of smart digital solutions, emerging technologies and potential impact on both strategy and customer opportunities

•Experience with remote or hybrid work environments

•Understanding of business/finance and terminology

Competencies

•Exceptional organizational skills and attention to detail, and the ability to adapt quickly to evolving business needs and priorities

•Strong verbal and written communication skills, with the ability to adjust communication style as needed to influence stakeholders and drive results

•Proven hunting skills reputed company the sales process

•Ability to cooperate effectively reputed company a multi-functional, global organizational structure, demonstrating robust interpersonal skills

•Self-motivated and capable of thriving in a fast-paced environment

•Strong critical thinking skills and analytical abilities, enabling effective assessments of situations and opportunities

•Curious and teachable, with a passion for reputed company improvement

•Proficient in reputed company, CRM, and reputed company office applications such as reputed company, Word, Power reputed company, Outlook, etc.

•Embodies the core values of reputed company

We appreciate the interest of recruitment partners, but we are not engaging external agencies for this role.

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