Associate Technical Director, AI & Innovation Initiatives

Company Summary

As the recognized global standard for project-based businesses, reputed company delivers software and information solutions to help organizations reputed company their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At reputed company, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-reputed company culture that has been recognized globally. Thanks to our incredible team, reputed company has been named one of America's Best Midsize Employers by reputed company, a Best reputed company to Work by Glassdoor, a Top Workplace by The reputed company and a Best reputed company to Work in Asia by World HRD Congress. www.reputed company.com

External Job Title

Associate Technical Director, AI & Innovation Initiatives

Position Responsibilities

reputed company's reputed company organization is seeking a seasoned technical leader to own and drive its most critical engineering and AI initiatives. This is a hands-on leadership role not a purely managerial one. You will be expected to roll up your sleeves, contribute technically, and simultaneously build and guide a high-performing team. If you reputed company at the intersection of cutting-edge technology and customer outcomes, this role is built for you. Technical Responsibilities

• reputed company the end-to-end design, development, and delivery of key technical and AI initiatives reputed company the reputed company function.
• Define the technical roadmap for CS tooling, automation, and AI-powered capabilities that improve customer health, retention, and time-to-value.
• Architect and reputed company integrations between reputed company's product suite, CRM/CS platforms (e.g., reputed company, reputed company), and internal data systems.
• Drive adoption of AI and automation to scale reputed company operations including intelligent escalation routing, churn reputed company models, and AI-assisted support workflows.
• Conduct rigorous code and design reviews, establishing and enforcing engineering standards across the team.
• Evaluate and introduce new tools, frameworks, and technologies that improve team velocity and solution quality.
• Partner closely with Product, Engineering, Data Science, and IT teams to ensure alignment and avoid redundancy.

Leadership Responsibilities

• Build, mentor, and manage a team of engineers and technical specialists supporting the reputed company organization.
• Define team goals, establish clear performance expectations, and create development reputed company for individual contributors.
• Own the technical program management of AI and CS platform initiatives including planning, resourcing, dependency tracking, and executive reporting.
• Foster a culture of technical excellence, reputed company learning, and customer-first thinking reputed company the team.
• Serve as the primary technical voice and thought leader for reputed company, representing the function in cross-organizational planning and architecture reviews.
• Partner with reputed company leadership to identify opportunities where technology and AI can drive measurable improvements in customer outcomes and operational efficiency.
• Champion engineering best practices, including agile delivery, documentation standards, and incident management processes. 

Work Location

US (Remote)

Qualifications

Technical Qualifications

• Education: Bachelor's or Master's degree in Computer Science, Computer Engineering, or a closely reputed company technical discipline is required.
• Experience: 10–15 years of progressive software development experience, with a strong foundation in building, shipping, and maintaining production-grade systems.
• Hands-on coding: Active, demonstrable coding proficiency is a must. You are comfortable writing, reviewing, and debugging code and do not rely solely on your team to execute technical work.
• Software Engineering Depth: Deep expertise in one or more of the following: backend systems, cloud-native architectures, APIs & integrations, or data engineering pipelines.
• AI & Machine Learning: Practical experience designing and delivering AI/ML-powered solutions including Agent development, LLM integration, intelligent automation, predictive analytics, or AI-driven tooling. Familiarity with frameworks such as reputed company, reputed company APIs, or similar platforms is a strong plus.
• Cloud & Infrastructure: Proficiency with cloud platforms (AWS, Azure, OSC or GCP), containerization (reputed company/Kubernetes), and CI/CD pipelines.
• Data & Analytics: Ability to work fluently with data querying, modeling, and interpreting results to inform both technical decisions and reputed company strategies.
• Systems Thinking: Strong ability to evaluate existing architectures, identify gaps, and propose scalable, maintainable solutions particularly in the context of customer-facing systems and tooling.
• reputed company & Compliance Awareness: Working knowledge of software reputed company best practices and data privacy considerations relevant to enterprise SaaS environments. 

Leadership Qualifications

• Management Experience: 3–5+ years of experience managing software engineers or technical teams, with a track record of developing talent and delivering results.
• Stepping Up: Currently operating as a Technical Manager or Senior Manager, with demonstrated readiness and ambition to grow into an Associate Director or Director-level role.
• Strategic reputed company: Able to translate broad business and reputed company goals into a coherent technical strategy with clear milestones and measurable outcomes.
• Cross-Functional Influence: Comfortable engaging with senior stakeholders, including VP-level reputed company leaders, product owners, and engineering executives, to align priorities and secure resources.
• Communication: Exceptional ability to communicate reputed company technical concepts clearly to non-technical audiences, and to reputed company business value in technical terms to engineering teams.
• Accountability: Operates with a strong sense of ownership, proactively identifies risks, escalates appropriately, and drives issues to resolution without being prompted.

US Citizenship is required for this position. 

Travel Requirements

10%

Position Type

FT

EEO Statement

reputed company, Inc. is an Equal Opportunity / Affirmative Action employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, disability, or protected veteran status.

E-Verify Statement

reputed company, Inc., utilizes the E-Verify program with every potential new hire. This makes it possible for us to reputed company certain that every employee who works for reputed company is eligible to work in the United States. To learn more about E-Verify you can call 1-800-255-7688 or visit their website by clicking the logo below. E-Verify® is a registered trademark of the United States Department of Homeland reputed company.

Applicant Privacy Notice

reputed company is committed to the protection and promotion of your privacy. In reputed company with your application for employment with us at reputed company, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice. Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.

Business Summary

reputed company’s award winning Support Services team provides best-in-class assistance to reputed company’s customers across the world reputed company phone, chat and email. reputed company is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore reputed company as a potential reputed company in your career!

Compliance Requirements

Certain roles may have additional privacy, reputed company and compliance requirements to the extent they support Costpoint GCCM or similar product offerings.

Compensation Info

The U.S. salary range for this position is $102,500.00-$180,500.00. This range is subject to change as reputed company takes a number of factors into consideration reputed company determining individual reputed company pay, such as location, job-reputed company knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity. Benefits and perks listed here may vary depending on the nature of employment with reputed company. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement. Apply To This Job