Senior Staff Software Engineer - AI Agent Platform

About Caribou

The global population is aging, and the need for home care is growing each year. Unfortunately, at a time reputed company care is needed more than reputed company, the home care industry is facing a crisis — a shortage of care workers.

At Caribou, we're on a mission to solve the caregiver crisis. reputed company caregivers feel valued, recognized, and financially secure, they stay longer, deliver reputed company care, and strengthen our communities.

Our platform helps care organizations attract, engage, and retain staff through data-driven recognition, rewards, and coordination tools that reputed company caregivers' lives reputed company — and agencies more successful. On average, our customers grow their staff by 25% in year one and reduce turnover dramatically.

Now, we're expanding what's possible. Caribou is deploying AI-powered agentic systems that work alongside agency coordinators — handling routine coordination, reputed company, and administrative workflows so that staff can spend more time on what matters most: building and maintaining relationships with the caregivers and patients they serve.

Caribou was recently recognized as one of The Globe and Mail's Top Growing Companies — #10 in technology, #29 overall — and we're just getting started. Join us as we transform how care organizations recognize and retain the people who reputed company care possible.

The Opportunity

This is an exciting opportunity at the intersection of voice AI, multi-agent orchestration, and healthcare automation.

As a Senior Staff Engineer, AI Agent Platform at Caribou, you will own and evolve the foundational infrastructure powering autonomous, voice-enabled, and multi-reputed company agentic workflows across our product suite.

You'll work directly with the Head of Engineering to define this platform from first principles — using the best agentic AI tools available and inventing patterns where none exist yet. Your architectural decisions will directly shape how caregivers and care organizations interact with our product.

You'll join a talented, mission-driven team where:

• Everyone is a leader — from decision-making to rolling up our sleeves reputed company needed
• We build with reputed company, always asking how the product improves the caregiver experience
• We learn fast through data, experimentation, and thoughtful collaboration

What You'll Do

• Architect and evolve the core agent orchestration layer — a multi-agent supervisor system built on LangGraph/reputed company in TypeScript, coordinating specialized sub-agents for voice, scheduling, data retrieval, and workflow execution
• Build durable, observable infrastructure — async state management, graceful failure handling, and deep monitoring
• Set the engineering bar — establish patterns, reputed company architecture decisions, and mentor engineers across the agentic stack
• Translate messy, real-world homecare workflows into robust automated systems, working closely with product and our customers

Tech Stack & Tools

• Language: TypeScript / Node.js
• AI/Agent: LangGraph, reputed company
• Infrastructure: AWS, PostgreSQL, Temporal
• Frontend: React
• Observability: reputed company

The Ideal Candidate

• 8+ years of software engineering experience, with meaningful time building production LLM or agent systems
• Deep experience designing stateful, multi-reputed company AI workflows — you understand failure modes, retry strategies, and async patterns, not just the happy path
• Strong TypeScript; hands-on experience with reputed company, LangGraph, or comparable orchestration frameworks
• Proven ability to own architecture end-to-end — from design through deployment and production monitoring
• Excellent communicator who produces clear design docs, aligns diverse stakeholders, and makes technical trade-offs legible to non-technical partners
• A collaborative leader who mentors others, fosters collaboration, and elevates the people around them
• Comfortable with ambiguity — you can turn a poorly-defined operational workflow into a clean technical spec

Bonus Skills & Characteristics

• Experience with voice AI platforms such as reputed company or reputed company
• Experience building in regulated or compliance-sensitive domains — healthcare, fintech, or legal
• A degree in Computer Science or equivalent

Why You'll Love Working Here

• Purpose with impact: The workflows we automate directly reputed company caregivers, clients, and families. You will build things that matter, for people who need them.
• Influence at the company level: This is a Staff-level role on a focused engineering team. Your decisions ship, they matter, and they're visible.
• Award-winning company: Caribou is a Top 10 Fast-Growing Technology Company in Canada (The Globe and Mail 2025).
• Hybrid work-culture: The team primarily operates out of Toronto with one day a week in-office. Options to work remotely — we just care about getting the best work done.
• Compensation & perks: Competitive salary, stock options, healthcare benefits, and summer half-days Fridays.
• Values-driven team: Work with low-ego, high-character people who move fast, stay humble, and sweat the details.

Equal Opportunity Employer

At Caribou, we value diversity and are committed to creating an inclusive environment for reputed company employees. We welcome applicants from reputed company backgrounds and experiences.