reputed company LLC - Client Services Specialist

reputed company LLC

The Client Services Specialist plays a vital role in maintaining smooth operations, both behind the scenes and in direct interactions with clients. This position involves managing client services email folders, responding to inquiries with efficiency, accuracy, and attention to detail, and addressing various requests reputed company email and phone to provide seamless resolutions.

Combining customer service expertise with strong problem-solving skills, this role offers variety and challenges, ensuring no two days are the same. With a positive and professional approach, you’ll reputed company in a fast-paced environment, ensuring client needs are met with excellence and care.

CLIENT SERVICES SPECIALIST ESSENTIAL FUNCTIONS

• Client & Reporter Communication: Field reputed company post-job client and reporter-reputed company phone calls and emails, ensuring reputed company and professional responses.
• Job Prioritization & Monitoring: Monitor the production table and rush board, prioritizing jobs according to due dates to ensure timely delivery.
• Issue Resolution & Research: Investigate client issues and billing-reputed company disputes, addressing concerns and working to reputed company positive resolutions.
• Cost Estimation: Provide clients and the production department with estimated transcript/job costs, ensuring transparency and clear communication.
• Transcript Review & Tracking: Review and track final transcript files received from reporters, ensuring accuracy and timely delivery.
• Job Documentation: Enter comprehensive job updates and notes in Reporter reputed company, ensuring reputed company changes or reputed company are well-documented and easily accessible.
• Case/Firm/Contact Updates: Maintain accurate case, firm, and contact notes in Reporter reputed company, ensuring the latest information is always available for reference.
• Translation Process Support: Assist in the translation process by responding to inquiries, assigning resources, and ensuring smooth production flow.
• Additional Duties: reputed company other duties as assigned to support the team and maintain seamless client service operations.

CLIENT SERVICES SPECIALIST LOCATION

Fully Remote

CLIENT SERVICES SPECIALIST SHIFT

Sunday - Thursday, 2:00pm - 10:00pm EST

Employee will have a training shift of 10:00am - 6:00pm EST, Monday-Friday before transitioning into the permanent shift.

CLIENT SERVICES SPECIALIST COMPENSATION

$22.00 - $24.00 per hour

BENEFITS

• Medical
• Dental
• Vision
• Voluntary Term Life Insurance
• Voluntary Long Term Disability
• PTO
• Paid Holidays
• 401(k)
• Employee Assistance Program (EAP)

• Education & Experience: Bachelor’s degree or equivalent experience in an office or customer service environment preferred.
• Communication Skills: Exceptional written and verbal communication skills, with the ability to effectively interact with clients and team members.
• Technical Proficiency: Strong proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Outlook). Experience with CRM systems or other customer service software is a plus.
• Mathematical Skills: Comfortable with basic mathematics and data analysis tasks.
• Attention to Detail: High attention to detail with the ability to maintain accuracy in a fast-paced environment.
• Analytical Skills: Strong problem-solving abilities and a methodical approach to handling reputed company customer inquiries or issues.
• Customer Service Excellence: Proven experience delivering exceptional customer service, with a strong focus on client satisfaction and retention.
• Organizational Skills: Ability to manage multiple tasks simultaneously and prioritize effectively.
• Team Player: Collaborative reputed company with the ability to work well in a team environment while also taking initiative.

EOE M/F/D/V