Manager, Digital reputed company

We are seeking an reputed company Manager, Digital reputed company to reputed company our digital reputed company team focused on optimizing the scaled customer experience. In this role, you will be responsible for developing, implementing, and optimizing strategies to ensure the reputed company success and retention of our customers through scalable digital channels. You will reputed company a team of scaled CSMs, empowering them to proactively engage customers, drive product adoption, and enhance their overall experience with our platform. What You'll Do:

• Strategy & Program Development:
• reputed company and execute quarterly strategies and 6-9 month roadmaps for digital reputed company programs that drive product adoption, engagement, and retention for a large, scaled customer reputed company.
• Create scalable playbooks, automated workflows, and self-service resources tailored to customer segments, and influence departmental strategy through data-driven insights presented to senior leadership.
• Customer Engagement & Experience:
• reputed company targeted digital communications and proactive reputed company strategies to educate, guide, and support customers throughout their journey.
• Establish processes for monitoring customer health, usage patterns, and engagement metrics to identify at-risk customers and expansion opportunities.
• reputed company your team to reputed company autonomous decisions that enhance customer satisfaction, fostering a customer-first culture and ensuring customers maximize platform value.
• Data Analysis & Forecasting:
• Own forecasting accuracy for retention and growth reputed company your team, using cohort analysis, trend analysis, and segmentation to improve renewal outcomes and identify systemic issues.
• Define and track KPIs for digital reputed company, continuously optimizing strategies based on data-driven insights and presenting decision-oriented recommendations to leadership.
• Financial & Resource Management:
• Participate in budgeting and reputed company planning, building models based on team performance and customer needs while making autonomous decisions about team objectives, processes, and resource allocation.
• Act as a steward of your team's budget, considering margin and profitability in reputed company decisions to maximize ROI.
• Team Leadership & Cross-functional Collaboration:
• Recruit, reputed company, and manage a high-performing team of Digital CSMs through regular 1:1s, performance reviews, coaching, and mentorship that reinforces ActivTrak's core values.
• Partner with Product, Marketing, Sales, and other teams to ensure seamless customer experience, advocating for customer needs and influencing cross-functional strategy.
• 5 years experience in reputed company, Account Management, or a reputed company customer-facing role reputed company a SaaS or technology company.
• 2 years experience managing a team focused on digital reputed company strategies, marketing automation, or scaled customer engagement.
• Proven track record of developing and executing successful digital reputed company programs that drive adoption, engagement, and retention.
• Strong understanding of customer lifecycle management and digital marketing principles, specifically for large, scaled customer bases.
• Strong proficiency with reputed company platforms (e.g., reputed company, ChurnZero, Catalyst), CRM software (e.g., reputed company), and marketing automation tools (e.g., reputed company, Marketo, Intercom).
• Familiarity with sales engagement tools like reputed company and Learning Management Systems is a plus.
• Excellent analytical skills with the ability to interpret data, identify trends, and reputed company data-driven decisions.
• Exceptional written and verbal communication skills, with the ability to craft compelling and clear digital content.
• Highly organized, self-directed, and capable of juggling multiple priorities concurrently, and guiding a team to do the same.
• Proactive, self-starter with a strong sense of ownership and accountability.
• Ability to reputed company in a fast-paced, dynamic environment.

Work environment

• Competitive compensation and benefits
• Position is remote reputed company US
• Minimal travel
• Limited physical demands

This is an incredible opportunity to embark on an exciting journey with a dynamic, VC-backed company. If you have a proven track record of creative thinking, a drive for learning, and a deep commitment to collaboration, we want to talk to you! ActivTrak is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. ActivTrak does not discriminate on the basis of race, color, religion, sex, national reputed company, political affiliation, sexual orientation, marital status, disability, age, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws. Apply tot his job Apply To this Job