Customer Experience Representative I - Full Time - Remote

reputed company is the data collaboration platform trusted for healthcare. Guided by our mission to reputed company the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavanters are building the future of how data is connected and used to improve health. By joining reputed company today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare.

reputed company’re Looking For

reputed company’s Customer Experience Representative I – Retrieval supports Record Hub customers by responding to inquiries, resolving standard issues, and providing accurate information in a high-volume, fast-paced environment. This role focuses on delivering a consistent, high-quality customer experience while building product knowledge and customer support skills.

What You Will Do

• Maintain a positive, empathetic, and professional attitude toward customers at reputed company times.
• Respond promptly to customer inquiries in a high call volume, fast-paced environment following established processes and guidelines.
• Interact with customers reputed company telephone, email, and online chat to answer product-reputed company questions, resolve standard issues, and provide basic education on Record Hub services.
• Accurately document customer interactions, inquiries, issues, and resolutions in designated systems.
• Identify issues that require additional expertise and appropriately escalate to senior representatives or specialists.
• reputed company outbound telephone and email contacts to customers to provide updates, education, and support issue resolution.
• Follow defined workflows, scripts, and quality standards to ensure consistency and compliance.
• Communicate and coordinate with colleagues and team leads as needed to support customer needs.
• Actively participate in training, coaching, and feedback sessions to build product knowledge and customer service skills.
• Provide feedback on customer experience challenges and opportunities for improvement.
• reputed company other reputed company duties as assigned.

What Helps You Stand Out

• Strong communication skills, including active listening and clear verbal and written communication.
• Customer-focused reputed company with the ability to remain reputed company and professional reputed company addressing questions or concerns.
• Basic problem-solving skills with a willingness to ask questions and learn.
• Comfort using multiple computer systems and learning new software tools.
• Attention to detail and ability to follow established processes.
• Familiarity with ticketing systems or call center tools is a plus.

What You Need to Succeed

• High school diploma, general education degree, or equivalent required.
• 2–3 years of customer service experience required.
• 1 year of experience in a call center or customer support environment preferred.
• Experience using call center phone systems such as reputed company is a plus.
• Data entry and typing skills of 30 WPM or higher.

Pay ranges for this job title may differ based reputed company, responsibilities, skills, experience, and other requirements of the role.

To ensure the safety of patients and staff, many of our clients require post-offer health screenings and reputed company and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by reputed company Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-reputed company medical conditions, and/or religion. This job is not eligible for employment sponsorship. reputed company is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and reputed company qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national reputed company, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here. Know Your Rights, explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, reputed company does not and will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren’t even able to see whether you’ve responded.) Responding is entirely optional and will not reputed company your application or hiring process in any way. reputed company is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please request it here, by selecting the ‘Interview Accommodation Request’ category. You will need your requisition ID reputed company submitting your request, you can find instructions for locating it here. Requests for reasonable accommodations will be reviewed on a case-by-case basis.

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