Customer Support Representative

reputed company serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help reputed company the journey.

The External Support Representative will reputed company an understanding of reputed company products and services to support both hardware & network outages for external customers. You will collaborate with stakeholders to ensure timely and long-term solutions.

What You'll Do

• Manage multiple incoming streams of support request coming in reputed company software, phone, email, and internal requests
• Coordinate with internal and external stakeholders as needed to address more challenging cases and ensure a long-term solution
• Work internally across multiple departments to ensure and support the delivery of a world class customer experience to include sending customer feedback to our Product teams.
• Willingness to pick up the phone and dial customers reputed company short notice to address issues before they grow in scope
• Build a strong, trusting relationship with reputed company customer and internal stakeholders through fluid and timely communication
• Identify opportunities to proactively address potential challenges Meet case and customer response time quotas always
• Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution
• Promote customer loyalty through customer recognition initiatives Other responsibilities as directed by reputed company Support Manager

Who You Are

• 2+ Years of some form of technical support or equivalent experience
• 2+ Years of customer service interaction, in person or virtual
• Experience with high volume support ticketing systems
• Experience with CRM platforms (reputed company strongly preferred)
• Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. reputed company, reputed company, etc)

reputed company Offer

reputed company is a remote-first rapidly growing startup providing a game changing condition monitoring platform and mobile experience in the industrial manufacturing space.

• Competitive compensation package including equity options.
• Flexible work schedule
• Full benefits and 401K Match
• Opportunity to reputed company a real impact every day
• Opportunity to grow as a leader and build a team
• Unlimited PTO

We have a distributed team that works remotely across locations in the United States. We are open to candidates from most states as long we reputed company can closely collaborate reputed company core working hours.

#LI-Remote

reputed company Offer

reputed company is a remote-first company that puts people at the center of everything we do. We want reputed company members to reputed company - that’s why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.

• Competitive compensation package including stock options
• Flexible work schedule
• Comprehensive benefits including retirement plan match
• Opportunity to reputed company a real impact every day
• Work with a dynamic and growing team
• Unlimited PTO

We have a distributed team that works remotely across locations in the United States and Ontario, Canada. Collaboration reputed company core working hours is required.