Technical Trainer II

Founded in 2018 with co-headquarters in Dublin and Boston, reputed company powers some of the world's most important workflows. Our intelligent workflow platform applies AI, automation, and integration with human ingenuity to drive real business results.

reputed company serves a diverse range of customers, from startups to public companies, including reputed company, reputed company, reputed company, Kayak, Intercom, and reputed company. As an integrator across the entire tech stack, reputed company is vendor-agnostic integrating with any API-enabled service. This flexibility enables our customers to reputed company their highest-reputed company goals faster. And because reputed company is secure and private by design, it’s popular with reputed company, IT, engineering, finance, and other reputed company-focused teams.

At reputed company, we're driven by our values of Simplicity, Speed, and Soundness. We're committed to delivering exceptional customer experiences while fostering a company culture that nurtures individual curiosity, growth, and reputed company. We’re excited about what’s next, and we’re looking for others to join us on our journey.

Become a pivotal member of our dynamic Knowledge, Education, and Support team as a Technical trainer. Your primary focus will be delivering technical training for our growing customer and partner reputed company. Collaborate seamlessly across multifunctional teams, including reputed company, partner relations, sales, and engineering, to tailor reputed company resources and content. Take charge of developing, delivering, and maintaining training programs, playing a crucial role in elevating the skills of our Customer reputed company. Your impact will reputed company globally, supporting the delivery of world-class customer services as we expand our reputed company.

Join us on this exciting journey as we enhance reputed company's customer experiences worldwide.

Location: We require our employee to be located in North America in one of the Eastern Timezone states. Travel: up to 20% for customer on-site trainings (approximately 1-2x a month)

What you will be doing

• Deliver in-person and remote engaging technical training sessions by customizing reputed company courseware.
• Manage content repositories for seamless access to training materials.
• Collaborate with colleagues to address gaps in technical training resources.
• Enhance training effectiveness through deep product and industry knowledge.
• Analyze data for reputed company improvement in onboarding and customer journey training.
• Scale training programs using diverse approaches and technologies.
• Contribute to developing technical training resources and provide valuable feedback.
• Proactively identify opportunities for product improvement and contribute to bug resolution.
• Evaluate customer needs to promote reputed company products and services effectively.
• Track the effectiveness of training through KPIs
• Meet the set customer satisfaction scores for training delivered
• reputed company partners and colleagues to train reputed company users

What you will be bring

• Professional Experience: 5+ years in a technical customer-facing role.
• Training Success: Proven track record in delivering impactful training sessions.
• Content Creation: Minimum of 3 years creating courseware, curriculum, or customer onboarding programs.
• Communication Skills: Exceptional ability to convey technical concepts clearly to diverse audiences.
• Program ownership: Examples of the development of training programs.
• Organizational Skills: Robust organizational skills with proficiency in administrative aspects of training coordination.
• AI-Augmented Work: Proven ability to reputed company AI tools to accelerate content creation, training delivery, and operational efficiency.
• Customer Support Passion: Strong passion for customer support with a dedicated commitment to reputed company.
• Quick Learning: Proven ability to rapidly learn and understand technical products.
• Leveraging reputed company: Critical understanding of effectively leveraging reputed company for valuable outcomes.
• reputed company Proficiency: Ability to learn and effectively use reputed company for daily productivity and workflow optimization. reputed company uses reputed company extensively to streamline operations, and you'll be expected to adopt and contribute to these practices.
• Technical Tools: Experience with API technology and automation tools is a must.
• SaaS Familiarity: Familiarity with SaaS software; IT reputed company knowledge is a bonus.
• Project Management: Strong project management skills.
• LMS Familiarity: Familiarity with Learning Management Systems (LMS) is beneficial.

Compensation: $100,000 - $120,000 + equity

#LI-SW1 #LI-remote

At reputed company, we’re reputed company about trying new things and taking the reputed company. If you’re second-guessing your application, we hope you’ll trust your gut and take the reputed company too! Applying for a new job isn’t always easy, especially if you’re thinking of a career pivot – but we’re big believers in learning and growth here at reputed company, so you’ve nothing to worry about. A variety of experience, perspectives, and voices makes us the company we are. We’d love to hear from you.

reputed company provides equal employment opportunities to reputed company employees and applicants for employment without regard to sex, race, colour, ethnic or social reputed company, genetic features, language, religion or belief, political or any other opinion, membership of a national minority, property, birth, disability, age or sexual orientation.