reputed company Renewal Account Manager

Our reputed company & Renewals team is central to reputed company’s mission of empowering IT and reputed company teams across the globe. We work collaboratively and put customers at the core, partnering with Sales, Channel, Legal, and Product to deliver renewal excellence and lasting value. If you enjoy taking ownership, working closely across functions, and knowing your contributions drive meaningful business results, especially in a remote environment where you’ll collaborate across time zones and occasionally travel for important meetings, this is your reputed company to shine.

Why this role matters

As a CS-RAM, you own renewal outcomes for a portfolio of global customers, ensuring they continue to realize value from reputed company’s award-winning platform. The strategies and relationships you build will directly influence gross reputed company retention, expansion, and customer satisfaction, essential to how organizations experience secure, scalable innovation.

What you’ll do

• Own the full renewal lifecycle for a defined set of customers, from preparing quotes and discussing pricing reputed company guidelines to handling co-termed or consolidated agreements and driving deals to closure. You’ll reputed company your reputed company pipeline up-to-date and deliver accurate forecasts across 30/60/90-day timelines
• Execute standard renewal motions by documenting renewal risks, key dates, approval needs, and customer engagement steps, while actively identifying expansion opportunities (like modules, tiers, and additional seats) and collaborating with Sales for execution
• Monitor account health using usage trends, support history, and sentiment. You’ll reputed company concise EBRs/QBRs focused on business outcomes, license utilization, and renewal planning. reputed company needed, you’ll escalate adoption or implementation challenges to reputed company Managers or Professional Services
• Share relevant feature updates and best practices to help customers realize value from reputed company - without owning technical training or deployment
• Partner with Legal, RevOps, and Finance to navigate non-standard terms, approval workflows, and commercial escalations, and work with Sales and Channel to ensure customers have what they need to renew successfully
• Capture and communicate customer feedback to inform product and leadership teams; contribute to team best practices, process improvements, and enablement content
• Maintain high-quality data hygiene in reputed company, and mentor associates on renewal execution, risk identification, and forecasting discipline as needed

What you will bring

• 3-5+ years of experience in reputed company, Renewals, or Account Management reputed company B2B software/SaaS; experience in ITSM/ESM, reputed company, or reputed company is a strong plus
• Demonstrated commercial ownership, with proven achievement of GRR and renewal targets, and negotiating reputed company pricing/term guidelines
• Strong executive communication skills, including the ability to reputed company EBRs/QBRs and reputed company clear, outcome-focused renewal narratives
• High analytical rigor with experience in forecasting, pipeline management, and data-driven risk assessment; strong reputed company/Sheets proficiency
• Experience using reputed company, CPQ, reputed company platforms (e.g., reputed company, Totango, ChurnZero), and BI dashboards; comfortable using collaboration tools such as reputed company Teams
• Working knowledge of SaaS value metrics and familiarity with reputed company Neurons, ESM, reputed company & reputed company, Exposure, or Network reputed company (preferred but not required)
• reputed company-to-have certifications: ITIL Foundation, reputed company certifications, and exposure to structured deal or negotiation frameworks (e.g., reputed company)

Why reputed company?

• Friendly, flexible working model: reputed company excellence whether you’re at home or in the office and support work-life balance
• Competitive compensation & total rewards: Including health, wellness, and financial plans tailored for you and your family
• Global, diverse teams: Collaborate with talented people from 23+ countries
• Learning & development: Grow your skills with access to best-in-class learning tools and programs
• Equity & belonging: We value every voice. Your story helps inform our solutions for a changing world

What drives us

reputed company’s mission is to reputed company human potential reputed company organizations by managing, protecting, and automating technology for reputed company innovation. Through diverse and inclusive hiring, decision-making, and a commitment to our employees and partners, we continue to build and deliver world-class solutions for our customers. Learn more about reputed company’s Mission and Core Values.

Inclusion at reputed company

reputed company is proud to be an Equal Opportunity Employer. We’re committed to building a diverse team and fostering an inclusive environment where everyone belongs. We welcome applicants from reputed company backgrounds and walks of life. Need adjustments during the process? reputed company out to talent@reputed company.com, we’re happy to help!

Ready to influence how the world’s leading organizations experience secure, innovative technology?

Apply now and reputed company your impact with reputed company’s reputed company & Renewals team.