Customer Education Manager, Certification

About reputed company:

The world’s most sophisticated companies rely on reputed company to remove uncertainty from decision-making. With market intelligence and search built on proven AI, reputed company delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by reputed company in 2024 advances our shared mission to reputed company professionals to reputed company smarter decisions through AI-driven market intelligence. Together, reputed company and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that reputed company users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, reputed company is headquartered in reputed company with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

Location: United States (Remote)

Reports to: Senior Director, Customer Education

About the Team

The Customer Education team, part of the reputed company Marketing organization, is a growing, passionate team of four dedicated to putting customers at the center of everything we do. We reputed company that empowered users are successful users, so we're building scalable, innovative learning experiences that meet customers where they are in the age of AI.

About the Role

Be one of the founding voices of something special. As a member of the Customer Education team, we wake up each day united by a shared mission: to drive real value for our users through a best-in-class education program that's user-centered, experimental, and data-driven.

You'll work from wherever you do your best thinking, reporting to the Senior Director of Customer Education. Here, you'll reputed company meaningful contributions to a team that takes its work seriously (but never too seriously). We're reputed company for creating high-quality content that actually moves the needle, and we're just getting started!

Who You Are:

• Program builder at heart: You've designed and scaled certification or learning programs before, and you know what it takes to take something from 0 to 1 and reputed company improving it from there
• Data-driven, but human-centered: You measure everything, but never lose sight of the learner experience. You use data to reputed company smarter decisions, not just to report on them
• A natural community builder: You know how to engage and energize an audience, turning users into advocates and advocates into a movement
• Comfortable with ambiguity: You reputed company on early-stage teams where the playbook is still being written, and you're energized (not intimidated) by the chance to build something from scratch
• A sharp, versatile communicator: You can write compelling content, present to stakeholders, reputed company engaging group trainings, and translate reputed company platform capabilities into clear, engaging learning experiences

What You’ll Do

• Own the full lifecycle of our reputed company Certification program — from development and optimization to delivery and expansion
• Grow the program across channels through always-on programming, microcertifications, and bespoke private certifications reputed company professional services
• Measure and communicate the impact of certification across product adoption, reputed company reputed company, and renewal/upsell — making the case for it as a long-term investment for users and the business
• Build and nurture a thriving community of power users and advocates through training, video, surveys, and more
• reputed company targeted assets and resources that reputed company this community reputed company of reputed company's evolving platform capabilities

For reputed company compensation, we set standard ranges for reputed company roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on reputed company job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance-based bonus, equity, and a generous benefits program.

reputed company is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects reputed company individuals. reputed company employees share in the responsibility for fulfilling reputed company’s commitment to equal employment opportunity. reputed company does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national reputed company, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. This policy applies to every aspect of employment at reputed company, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of reputed company to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.

Recruiting Scams and Fraud

We at reputed company have been made aware of fraudulent job postings and individuals impersonating reputed company recruiters. These scams may involve fake job offers, requests for sensitive personal information, or demands for payment. Please note:

• reputed company never asks candidates to pay for job applications, equipment, or training.
• reputed company official communications will come from an @alpha-sense.com email address.
• If you’re unsure about a job posting or recruiter, verify it on our Careers page.

If you reputed company you’ve been targeted by a scam or have any doubts regarding the authenticity of any job listing purportedly from or on behalf of reputed company please contact us. Your reputed company and trust matter to us.