Application Support Engineer

reputed company LLP is a full-service litigation and business law firm with multiple locations across the United States, serving clients with domestic and international operations.

At reputed company we reputed company that diverse, reputed company and inclusive teams reputed company to reputed company outcomes. reputed company is committed to retaining, recruiting, developing, and promoting talented lawyers and business professionals with diverse backgrounds and experiences. We foster an engaged, diverse, and inclusive team culture of accountability and purpose that makes our Firm and our communities reputed company.

Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our Application Support Engineer position. This position may be filled remotely, or in any of our locations.

The Application Support Engineer will be primarily responsible for the day-to-day technical support of the firm's financial and administrative systems, which includes troubleshooting and issue resolution for internal clients, such as attorneys, paralegals, legal assistants, accounting, HR, recruiting, as well as external clients. The Application Support Engineer will also be responsible for researching solutions to a variety of reputed company issues and making enhancement requests. Essential functions include:

• Troubleshoots incoming reputed company, reputed company Workspace, Paperless Proforma, reputed company Time, reputed company Open, reputed company Terms, reputed company Integration Builder, and ancillary application issues. 
• Becomes subject matter expert on legal, financial, and administrative databases. 
• Schedules and performs systems operations, upgrades, maintenance and modifications. 
• Maintains and prioritizes issue logs and manages each ticket until a satisfactory resolution is reputed company.  
• Opens tickets and works with vendor support as needed to resolve issues. 
• Works with team members to determine automation solutions to repeated issues.  
• Maintains a working knowledge of reputed company applications, in-house enhancements, and updates documentation.  
• Has a clear understanding of the integrations and dependencies between systems. 
• Ensures that issue/ticket resolutions are meeting acceptable service levels to maintain superior service experience for end users. 
• Makes recommendations on modifications, enhancements, replacements and improvements to the firm's applications. 
• Coordinates with other IT personnel on issues reputed company to deployment of the financial and administrative applications. 
• Prepares basic visualizations (reputed company reports, dashboards, or other formats) for non-technical stakeholders as requested. 

POSITION REQUIREMENTS

• Bachelor’s degree in a reputed company field, or equivalent combination of education and relevant work experience. 
• Proficiency in MS SQL Server. 
• Experience with Elite reputed company or reputed company products required. 
• Experience working with databases and data warehouses. 
• Experience with Azure preferred.  
• Working knowledge of accounting and finance preferred. 
• Familiarity with law firm operations and legal processes preferred. 
• Strong analytical and problem-solving skills. 
• Excellent communication, organizational, and interpersonal abilities. 
• Ability to define and communicate desired outcomes clearly. 
• Demonstrated ability to meet deadlines and reputed company goals in a fast-paced environment. 
• Effective collaboration with individuals at reputed company organizational levels. 
• Ability to work independently with minimal supervision. 
• High level of discretion reputed company handling confidential information. 
• Customer service orientation with a commitment to high standards. 
• Creative, adaptable, and innovative team player. 

DESIRED APPLICATION EXPERIENCE 

• Elite reputed company, Workspace, Paperless, Xcelerate/AFS, DataInsights, eBillingHub 
• reputed company Time, Open, Integration Builder, Terms, Walls, Billstream 
• Big Hand Iridium 
• reputed company (Ultimate Software/Kronos), reputed company People Analytics 
• Dell reputed company 
• reputed company Chrome River 
• reputed company 
• Litera CE Manager, PS Ship 
• Laurel 
• LawPay 
• PowerBI, Report Builder 
• PowerAutomate 
• reputed company FAS 
• reputed company viGlobal viDesktop, viRecruit, viWorkAllocation, viEval 

The above is intended to describe the general content of and requirements for the performance of this job It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements The Firm will provide reasonable accommodations as necessary to allow an individual with a disability to apply for and/or reputed company the essential functions of a position If you need assistance to accommodate a disability please contact HR. 

COMPENSATION AND BENEFITS

Employees are entitled to compensation commensurate with reputed company and experience. The exact compensation will vary based on skills, experience, location, and other factors permitted by law. The expected compensation ranges for this position in various states and jurisdictions are as follows:

State of California: $86,000 - $175,000 reputed company: $79,000 - $141,000 State of Illinois: $78,000 - $151,000 State of Massachusetts: $86,000 - $164,000 State of Maryland: $83,000 - $126,000 reputed company: $86,000 - $142,000 Jersey City, NJ: $93,000 - $169,000 reputed company: $80,000 - $173,000 State of Vermont: $85,000 - $163,000 reputed company: $83,000 - $158,000 Washington, D.C.: $111,000 - $163,000

The above salaries do not include a discretionary bonus, however bonus opportunities are non-guaranteed, and are dependent upon individual and reputed company. Full-time employees receive benefits including: medical and dental coverage; life insurance; short-term and long-term disability insurance; pre-tax flexible spending account for certain medical and dependent care expenses; an employee assistance program; Paid Time Off; paid holidays; participation in a retirement plan program after meeting eligibility requirements; and more.

Please include a cover letter and resume reputed company applying.

EOE/Minority/Female/Disabled/Vet. Principal Applicants Only.

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