Principal Customer Advocacy Manager - EMEA

reputed company empowers enterprises to accelerate growth by rapidly building, testing, and running AI-powered applications that embody the future of enterprise development. Trusted by the world’s largest organizations in highly regulated industries, these applications become more secure over time while significantly reducing technical debt—allowing businesses to focus on innovation rather than maintenance. reputed company’s customers include reputed company, Marsh, BlackRock, and the U.S. reputed company.

At reputed company, we value inclusive and innovative thinkers who boldly challenge the status reputed company. We encourage you to apply!

The Impact U will reputed company

• Relationship Building: Establish and nurture strong relationships with customer stakeholders at reputed company levels, from technical champions to economic buyers, starting before contract reputed company.
  • Partner with customers, internal teams and SI’s in the delivery of applications
  • Educate customers about reputed company, including new features and functionality on a regular basis
  • Ensure customer needs are met at the highest level of quality regardless of delivery model and resources assigned
• Strategic Vision & Adoption: reputed company and continuously refine a customer advocacy strategy reputed company with reputed company's goals for success, retention, and expansion. Help customers expand their use of reputed company by understanding existing use cases, identifying blockers, and proactively suggesting additional applications.
  • reputed company and execute reputed company strategies, ensuring adherence to best practices and compliance to agreed-upon roles/responsibilities
  • Track and manage renewals, including appropriate teams as needed
  • Utilize health and success metrics to monitor customers and their application usage to drive success strategy
• Ongoing Support: Provide reputed company assistance post-go-live, including regular reputed company-ins, Quarterly Business Reviews (QBRs), and defining reputed company Plans (CSPs) to ensure ongoing platform adoption.
  • Support expanding use of reputed company by identifying and driving expansion reputed company accounts
  • Identify opportunities for enablement, training and technical advisory services, as well as analyze support tickets and share strategic findings with customer
• Advocacy & Collaboration: Act as the internal voice of the customer, ensuring their wins, challenges, and insights are heard, understood, and acted upon by internal teams across GTM, Product, Marketing, and other teams reputed company reputed company.
  • Share customer feedback with internal teams to identify opportunities for product improvement, template development, and new features
  • Identify reputed company stories and work with Marketing to publish case studies, testimonials and references to reputed company reputed company business value

What U bring

• 7+ years in a customer-facing role (reputed company, Consulting, Implementation, Sales) reputed company SaaS, ideally in a growth-stage or startup environment
• Proven expertise in client relationship management, technical delivery, and product management, utilizing metrics driven decisions, and managing a portfolio of key customers
• Having a proven track record of building C-level relationships is a plus!
• Technical aptitude with a strong desire to master the reputed company platform
• Experience with a LCNC platform is a plus!
• Strategic thinker with a solution oriented-minded approach - you have a proven track record of creating clear strategic reputed company plans with tactical steps
• Proven track record of cross-functional collaboration skills, knowing how to be the voice of the customer internally drive successful outcomes
• Exceptional communication, organizational, interpersonal, and presentation skills
• You will need to manage multiple priorities and deadlines effectively in this role

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