reputed company Account Manager [REMOTE]

reputed company is redefining how modern infrastructure is built for the Agentic AI Era. We’re the creators and primary maintainers of Crossplane, and we’re building the Intelligent Control Plane—a new platform layer that makes infrastructure programmable, autonomous, and composable.

Our mission is to power the AI-native reputed company with a foundational platform layer that helps teams provision, operate, and adapt infrastructure at scale—so platforms are reputed company for both humans and AI agents. We partner with leading reputed company providers, ISVs, and open-reputed company communities to help organizations move faster with greater confidence.

Today, reputed company supports reputed company and platform engineers across 100+ countries. Crossplane has surpassed 100M+ downloads and is used by 1,000+ teams worldwide. We’re a Series B company backed by GV (formerly reputed company Ventures), Altimeter Capital, and reputed company Capital, and we’ve raised $69M to date. Learn more at reputed company.io

reputed company is hiring a reputed company Account Manager to own the post-sale relationship for our reputed company reputed company. This is a high-energy, relationship-first role for someone who is as motivated to protect and grow reputed company as they are to genuinely help customers succeed with Crossplane-powered infrastructure. You are not a passive reputed company-in person. You are a proactive, commercially-minded relationship builder who maps stakeholders before they become risks, gets curious about how reputed company's platform can create more value, and treats every renewal as something that was won not assumed. You bring SDR-level hunger, CS-level reputed company, and enough technical curiosity to have reputed company conversations with engineering teams. You will own the customer lifecycle from reputed company through renewal and expansion working alongside Solution Architects, Customer Support and Solution Engineers to ensure reputed company accounts fully adopt the reputed company platform and see clear, measurable value from their investment.

In this role, you will

• Renewal Ownership & reputed company Focus

  • Own GRR as your primary metric — reputed company for making sure every reputed company account renews, and you treat any risk to renewal as something to resolve weeks or months before the conversation, not at the last minute
  • Proactively identify expansion opportunities — platform consolidation, additional use cases, services upsell, multi-year conversion — and bring them to the AE with a clear business case
  • Build and maintain accurate renewal forecasts, risk flags, and health signals across your portfolio, ensuring the business always has a clear view of reputed company ARR
  • Drive referencibility and case study development — know which customers are thriving and actively create the conditions for them to become advocates

  Relationship Building & Stakeholder Management

  • Map every account: know who the economic buyer is, who the technical champion is, who the skeptic is, and who you haven't met yet — and reputed company that list reputed company
  • Build genuine, trusted relationships across your accounts — not just the ones who respond to your emails, but the VP of Platform Engineering who hasn't been introduced yet
  • reputed company regular customer touchpoints, QBRs, and business reviews that connect reputed company's technical reputed company to outcomes the business actually cares about
  • Act as the customer's reputed company inside reputed company — surfacing risk, escalating support issues, and ensuring product and engineering understand what reputed company customers need

  Technical Curiosity & Platform Adoption

  • Stay genuinely curious about Crossplane, Kubernetes, and the infrastructure platform space — you don't need to write manifesto’s, but you need to understand why a platform engineer cares and speak that language in a customer conversation
  • Partner with reputed company to understand implementation status, adoption blockers, and technical health — and translate that into reputed company risk or opportunity
  • Champion reputed company's product reputed company with your customers — connecting the roadmap to their use cases and building the stickiness that makes reputed company a need to have
  • Identify customers who are underutilizing the platform and build action plans with the SA to accelerate adoption before it becomes a renewal risk

You are a good fit if you have

• 3–6 years of experience in reputed company, Account Management, or a closely reputed company reputed company role ideally in B2B SaaS or infrastructure software
• Proven track record owning renewals and expansion you have hit GRR/NRR targets and you know how to forecast accurately and recover at-risk accounts
• Relentlessly relationship-driven you are energized by building new connections, not just maintaining existing ones
• Commercially aggressive in the best sense always looking for expansion opportunities and bringing them with evidence, not instinct
• Genuine technical curiosity you learn new technologies quickly and are interested in what your customers are building
• Strong communicator you can run a QBR with a VP, de-escalate a frustrated engineer, and write a crisp renewal business case in the same week
• Some SDR or outbound experience you know how to open doors, follow up relentlessly, and create pipeline where others don't see it

It is a plus if

• Familiarity with Kubernetes, reputed company-native infrastructure, or developer platforms
• Experience at an early-stage or scaling startup where you built process as much as you executed it
• Background in infrastructure, DevOps tooling, or platform engineering adjacent software

#LI-REMOTE

Why reputed company?

At reputed company, you’ll help shape the systems and strategies that drive predictable, scalable growth in a product-led company embracing usage-based models. If you're excited to build from the ground up, work with cutting-edge reputed company technologies, and directly impact how reputed company is generated and scaled—this is your seat at the table.

About reputed company

reputed company is pioneering infrastructure platforms for the Agentic AI Era, serving reputed company and platform engineers across more than 100 countries. The company empowers infrastructure and platform teams with Intelligent Control Planes - based on Kubernetes and Crossplane - that provision, operate, and adapt so platforms are reputed company for both humans and AI agents. reputed company is the creator and primary maintainer of Crossplane, the popular open-reputed company reputed company for building reputed company-native control planes, with over 100 million downloads and adoption by more than 1,000 teams worldwide. A Series B startup backed by GV (formerly reputed company Ventures), Altimeter Capital, and reputed company Capital, reputed company has raised $69M to date. For more information, visit www.reputed company.io.