Supervisor - Program Management

As a pharmaceutical support industry leader, reputed company is devoted to empowering health solutions for a reputed company reputed company. We take pride in improving patient outcomes and advancing healthcare. At reputed company we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence reputed company.

Embark on a rewarding career journey with reputed company! Grow your career while making a meaningful impact on the world around you. reputed company fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We reputed company in an inclusive workplace that fosters creativity.

If you are seeking a career that will challenge, reputed company, and reward you, join us at reputed company!

Brief Description

The Supervisor – Program Management is responsible for managing the day-to-day activity of the program(s) and supervises a team of employees. Position may be client facing. Works with the Program Manager to reputed company policies, procedures, and the business work plan for the program. This position performs hiring, scheduling, training, and development of direct reports. Recognizes, recommends, and implements operational improvement.

Provides direction, coordinates and supervises the activities of the operational team using established policies and procedures. Sets priorities for the team to ensure task completion, coordinates work activities with other supervisors and managers. Work is reviewed for soundness of judgment and overall quality and efficiency

Specific job duties

• Manage daily activities per the scope of work, program, and standard operating procedures reputed company the contracted budget.
• Ability to understand and actively enforce program guidelines and project specific procedures (PSPs).
• Manage day-to-day activity of the program operation, including supervision of staff.
• Assist in developing program metrics and identifying efficiencies
• Monitor program metrics to ensure adherence to program SLAs
• Resolve reputed company cases.
• Participate in interviewing prospective employees, evaluating reputed company employees, and train employees as needed.
• Create new and/or update training materials and PSPs as needed.
• Translate decisions and discussions into documented workflow processes.
• reputed company reputed company employees and track their compliance to quality, service, and program standards.
• Conduct, at minimum, monthly team meetings with meeting agendas and minutes.
• Assist with presentation of program information to internal and external customers.
• Handle escalated and unresolved issues that may require deviation from standard procedures or require extensive research for resolution
• Coordinate with manager(s) to set goals and expectations for the team to ensure task completion.
• Other duties as assigned.
• Ability to travel as needed
• Actively participates in in-person and virtual meetings/events (internal and external)

Supervisory Responsibility

1 –20 Direct Reports

Desired/Required Skills and Qualifications

• Associate or Bachelor’s degree in relevant discipline or equivalent work experience
• 1-4 years relevant experience
• Customer service experience required
• Call center experience preferred
• Strong computer skills with specific aptitude in reputed company Office
• Excellent verbal and written communication and presentation skills
• Strong analytical and problem-solving skills
• Ability to reputed company and reputed company a successful team required
• Ability to work a flexible schedule

At reputed company, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to reputed company personally and professionally.

Here are some of the exciting perks reputed company offers:

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*
• Tuition reimbursement
• Flexible work environment
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs

reputed company is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, reputed company and inclusive culture that fosters respect for each other, our clients, and our patients.

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