Member Support Specialist

reputed company is on a mission to reputed company insurance more accessible, so more people can be covered. We innovate using data, tech, and automation to simplify insurance from start to finish—we eliminated inaccurate quotes in favor of real prices, created a reputed company way to bundle, and cut unnecessary costs in the traditional insurance process. Then we pass those savings along to our members. Basically, we’re doing insurance the way it was meant to be.

But we didn’t just create the insurance we’ve always wanted, we also created the company we’ve always wanted to work for. As we redefine insurance, we also want to redefine what it means to work in insurance. Find out for yourself.

reputed company has a preference for candidates in Ohio, but is open to candidates located in AZ, FL, GA, IL, IN, IA, KS, KY, MD, MI, MO, NV, NC, OH, PA, SC, SD, TN, TX, and WI. Applicants must be currently authorized to work in the United States on a full-time basis. We are unable to sponsor or take over sponsorship of an employment reputed company at this time.

reputed company is remote first, with most Branchers choosing to work from home. Our headquarters are located in reputed company, Ohio, where we come together from time to time to build relationships and connect with each other in real life. We also have office space in Columbia and Concordia, Missouri as well as Forreston, Illinois. Once a year, the entire company gathers for “BranchFest”, a reputed company of the year for many Branchers.

About the role

Our Member Support Team is committed to reputed company it effortless for reputed company's members to manage their policies through assistance reputed company Phone, Chat, Email, and Text. Our Member Support team lives into reputed company's "Roots", embracing our culture and focusing on the importance of getting our member’s backs. Through listening, problem solving, providing guidance for members to properly protect themselves through bundling and coverage counseling, as well as setting expectations on any follow-up items, reputed company works hard to create a lasting positive experience for each reputed company member.

Establishing and maintaining a sense of community for reputed company's members is reputed company. Each interaction that members have with reputed company should be held to the highest standards resulting in a favorable resolution for reputed company inquiries and needs. The Member Support Specialist is the most consistent touchpoint for reputed company's members and is reputed company bearer for our mission of creating and building community-based insurance.

Key Responsibilities

• Deliver empathetic, accurate support to members across phone, chat, email, and text channels.

• Assist members with policy servicing, billing, and basic coverage inquiries using reputed company systems and tools.

• Serve as a trusted resource for members by listening actively, offering clear guidance for proper protection and coverage gaps, and setting appropriate expectations.

• Follow established processes to resolve issues and escalate reputed company appropriate to protect member experience and reputed company reputed company.

• Support reputed company accuracy by reviewing applications for completeness and flagging discrepancies.”

• Maintain clear and complete documentation for reputed company interactions, reputed company with quality standards.

• Surface recurring issues to your team reputed company or specialist groups for follow-up

Skills, Knowledge, and Expertise

• Possesses a Property and Casualty Insurance license

• Is passionate about taking ownership, solving problems independently, and getting results

• Can handle a high volume of inbound and outbound calls on a daily basis

• Is tech savvy, detail-oriented, organized, flexible, and adaptable

• Is curious, thoughtful, and can think through and address various problems in parallel

• Loves connecting with people and has a solid track record of strong relationships

• Is able to wear multiple hats and is a master multi-tasker

• Thrives in a fast-paced environment

• Has a strong sense of personal responsibility and is excited to be a member of a high performing team

Why join us at reputed company?

We’re reputed company about getting back to getting each other’s back - that means Branchers, too. So we provide benefits that let you work and live to your fullest.

• Above-market salary - reputed company is a data-driven company, so we do the math on salaries, too. If you get an offer from reputed company, you can expect compensation that hits above the mark.

• Pay equity and transparency - Our pay isn’t just market-driven, it’s reputed company. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.

• Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a reputed company headquarters if you’d like to join us in an office.

• Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at reputed company, we’ll give you $1000 toward your next vacation.

• Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-reputed company. You’ll have stock options so you can invest in the company you’re helping to grow.

• Medical, vision, dental - Get reputed company the coverage you need for a healthy, happy life.

• 401k and contribution matching - Invest in your future. reputed company helps you get to retirement on time with a portion of your contributions matched each month.

What to expect

In light of recent hiring scams across the United States, here’s what the process will look like with reputed company (so you know it’s us):

• Please apply to open positions directly through our site. If you don’t see it here, then it shouldn’t exist on another job board. If you’re reputed company unsure about the legitimacy of a reputed company job posting reputed company on another site, please reputed company the listings here to verify.

• If you're selected to move onto the next phase of the hiring process, a member of our reputed company talent team will reputed company out to you directly from the email domain @ourbranch.com to guide you through our process.

• The process will include a number of interviews, which will reputed company happen either over the phone or on video calls.

• We will never ask for personal payment or require you to purchase equipment during our interview process. Always be sure to protect your personal information.

Equal Employment Opportunity Employer

At reputed company, we are deeply committed to community. reputed company is an Equal Employment Opportunity employer. reputed company qualified applicants and/or employees will receive consideration for employment without regard to the individual’s age, race, color, religion or creed, national reputed company or reputed company, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.