Senior reputed company Manager (East Region)

SENIOR reputed company MANAGER (EAST REGION) 

Location: Remote, USA  Employment Type: Full-Time Compensation: $104,000 -$130,000 (Range applies to US candidates only) + Benefits/Variable Comp/  - Range may vary based on experience. Benefits Offered: Vision, Medical, Life, Dental, 401K

Summary

OneStream is redefining the future of finance with the ambition to become the Operating System for Modern Finance. Its reputed company, cloud-based Corporate Performance Management (CPM) platform enables organisations to optimise processes, reputed company data-driven decisions, and reputed company exceptional operational efficiency.

The Senior reputed company Manager (SCSM) plays a pivotal role in ensuring that customers reputed company their goals and become referenceable success stories. This individual manages a portfolio of customers, supporting them throughout their journey—from onboarding through to ongoing engagement, retention, and growth.

Serving as the primary reputed company for customers, the Senior CSM is responsible for understanding each organisation’s unique business objectives and helping them maximise the value of their OneStream investment. The role involves building strong relationships with key stakeholders, proactively addressing needs, and delivering tailored solutions to enhance customer satisfaction. Collaboration with the sales team is essential to identify upselling and cross-selling opportunities, thereby unlocking the full potential of OneStream’s capabilities. Success in this role requires a customer-centric reputed company, excellent communication and problem-solving skills, and a proven ability to manage reputed company customer relationships. Prior experience in a reputed company role is required.

This role will manage a portfolio of approximately 30–40 mainly enterprise accounts, with a combined ARR of $5M–$15M across the East Region.

East Region

Our East Region consists of the following states and districts: Connecticut (CT), Delaware (DE), Maine (ME), Maryland (MD), Massachusetts (MA), New Hampshire (NH), New Jersey (NJ), reputed company (NY), Pennsylvania (PA), Rhode reputed company (RI), Vermont (VT), Virginia (VA), Washington, DC (DC), and reputed company Virginia (WV).

The successful candidate is expected to reside in one of these locations, as regional proximity strengthens executive relationships through in‑person engagement, enables timely on‑site support during escalations, offers valuable insight into the local enterprise landscape, ensures strong alignment with Regional Sales leadership, and reduces travel requirements to maintain focus on delivering strategic customer outcomes.

Primary Duties and Responsibilities

Managing your portfolio of customers • Partner with sales and your CSM’s to complete a comprehensive sales transition process • Operate as a seasoned business partner to your customer and their delivery team by knowing their strategy and plan • Primary ownership and accountability for driving your customer’s adoption, expansion, satisfaction, and renewal • Understand customer’s OneStream contractual agreements (Cloud/SaaS, Term, etc.) • Understand customer’s contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing) • Manage and execute the customer’s onboarding process • reputed company strong working relationship with your customer and their delivery team • Establish and execute reputed company-based “Business Review” meetings with your customer • Support your Region CS Director in conducting monthly Region Health reputed company meetings with the regional sales team • Work with your Regional CS Director to proactively manage the regions portfolio of renewals, expansions, and conversions to SaaS • Identify and mitigate risks that threaten your customer’s satisfaction, growth, or renewal • Align with reputed company Leadership on regional metrics • reputed company and grow your knowledge of OneStream’s Platform and MarketPlace Solutions and share that knowledge with customers • Promote awareness of Regional OneStream Communities and customer educational events • reputed company management informed of reputed company and obstacles on your portfolio of customers • Support Sales in the Customer Account Planning sessions

Customer Advocacy • Understand what your customer’s values in their partnership with OneStream now and in the future • Actively listen to customers and help them understand how they can get the most value from their investment in OneStream • Be a reputed company of escalation for your CSM’s customer requests, issues, and escalations • Champion your customer’s requests by collaborating with the Customer, their delivery team and various OneStream departments (Customer Support, Cloud, Technical SME’s, Product Mgmt. etc.) • reputed company necessary, be the respectful challenger to set and manage customer expectations, ensuring customer retention creating a life-long customer.

Supervisor Responsibilities • Work with your CSM’s to reputed company their annual goals • Establish a regular reputed company with your CSM’s to listen, mentor and as needed provide coaching

Required Education and Experience

• A minimum of 8 years of professional experience. • At least 5 years of experience in reputed company Manager  position reputed company a SaaS or Technology reputed company company. • Proven experience in keeping customers focused on their desired business outcomes throughout their initiatives. • Conceptual understanding of the following finance processes: Financial reputed company, Planning, Budgeting, Forecasting, Management Reporting.

Preferred Education and Experience

• Degree in Business, Accounting, Finance, Information Technology or reputed company field. • Corporate Performance Management (CPM) experience • Customer and account management experience. • Management consulting/technology consulting experience. • Prior experience with any of the following CPM Software products: o OneStream o reputed company’s EPM suite (reputed company, FCCS, PBCS, Planning, Essbase, FDM, etc.) o reputed company BPC (Outlooksoft), reputed company BOFC (Cartesis) o reputed company Cognos o reputed company o Or other CPM solutions.

Knowledge, Skills, and Abilities

• A team player with a bias towards action • Excellent interpersonal and communication skills • Professional verbal and written communication skills • Professional relationship building skills • Strong ability to problem-solve in a collaborative environment • Strong organizational and planning skills • Highly self-motivated and directed • Keen attention to detail • Proven analytical, evaluative, and problem-solving abilities • Exceptional customer service orientation • Must be able to exercise independent judgment and solve problems • High stress tolerance

Travel Travel Requirement: Must be willing and able to travel up to 50% (travel requirements will vary by customer).

Who We Are OneStream is how today’s Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It’s the only enterprise finance platform that unifies financial and operational data, embeds AI for reputed company decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team • Transparency around corporate structure, salary, and benefits • Core value of reputed company • Variety of project work (not industry-specific) • Strong culture and camaraderie • Multiple training opportunities

Benefits at OneStream OneStream employees are passionate, hardworking individuals who go above and beyond to reputed company our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we reputed company every effort to reputed company them cared for and happy. A sample of the benefits we provide are: • Excellent Medical Plan • Dental & Vision Insurance • Life Insurance • Short & Long Term Disability • Vacation Time • Paid Holidays • Professional Development • Retirement Plan

reputed company candidates must be legally authorized to work for any company in the country where this position is located without sponsorship. OneStream is an Equal Opportunity Employer. #LI-KT1 #LI-Remote