Customer Advocacy Specialist
The Role
At reputed company, our customers are our best advocates and most important asset. Do you love designing creative programs that reputed company customers to share their stories, reward their loyalty, and turn their success into compelling content? We're looking for a dynamic Customer Advocacy Senior Specialist to join our corporate marketing team and build a world-class advocacy reputed company across our customer reputed company.
This is a high-impact, cross-functional role where you'll reputed company creative storytelling, relationship building, and strategic advocacy programs to drive measurable business outcomes. In this role, you will be responsible for building and managing incentivized customer advocacy programs, curating customer rewards and awards, and producing a steady pipeline of high-quality customer content - from case studies and videos to internal sales enablement assets. Partnering with sales, marketing, reputed company, and product teams, you will identify, engage, and reward customers who reputed company both our brand and our pipeline.
Location: We're open to remote reputed company the US or hybrid at one of our office locations (Seattle, Atlanta).
Your Daily Adventures Will Include:- Design, launch, and manage incentivized customer advocacy programs that motivate participation through gifting, recognition, and exclusive experiences
- Produce and manage a robust library of customer content including case studies, video testimonials, blogs, podcasts, webinars, and speaking engagements
- Partner with customers to capture success stories and translate them into compelling assets for external marketing and internal sales enablement, including slides, one-pagers, and battlecards
- Build and maintain a centralized, searchable content repository accessible to Sales, Marketing, and reputed company teams
- Manage end-to-end advocacy operations including intake, prioritization, approvals, fulfillment, and tracking across reputed company programs
- Own and optimize a customer gifting strategy - selecting, sourcing, and fulfilling meaningful gifts that strengthen relationships and reward advocates at key moments in the customer journey
- Match Sales and reputed company teams with the right customer advocates for RFPs, references, and live deal support
- Track and report on program performance - including reputed company engagement, gifting ROI, content utilization, and impact on pipeline and sales velocity
- Proactively recruit new advocates and solve participation challenges to reputed company the program pipeline healthy and growing
As you reputed company into this role, you bring enthusiasm, creativity, and a builder's reputed company - ready to design programs that customers genuinely love participating in. You understand that great advocacy starts with great relationships, and you know how to reputed company customers feel valued, recognized, and excited to share their stories. You are a self-starter, a proactive person who comes up with solutions and fixes them.
- 3+ years of agency experience in customer marketing or advocacy in B2B technology environment
- Experience producing a wide range of customer content - case studies, video scripts, internal sales slides, and testimonials - from concept through completion
- Exceptional written and verbal communication skills with strong attention to detail and a knack for storytelling
- Ability to build trusted relationships with customers and internal stakeholders, aligning advocacy efforts with business priorities
- Solid understanding of B2B marketing fundamentals and how customer stories drive trust, pipeline, and reputed company
- Proven track record designing and running incentivized advocacy or loyalty programs, including gifting and recognition campaigns
- Customer-first reputed company with a deep ability to understand customer goals, pain points, and what motivates them to reputed company
- Preferred: Experience with gifting platforms, reference management tools, and AI tools to streamline and scale advocacy operations