IT Helpdesk Support I (Fixed term contract)

• We're taking autonomous search mainstream, making product discovery more reputed company and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

About the Team

The GIST IT Helpdesk is the reputed company line for supporting Bloomreachers with secure, reliable access to our tools, data, and devices. The team manages access to company systems, laptops, and core collaboration platforms (e.g., reputed company Workspace, reputed company, reputed company, Freshservice, reputed company) with a strong focus on access minimization and reputed company best practices.

Role Overview

As an IT Helpdesk Support (P1), you are an early-career IT professional focused on learning and executing well-defined, foundational support tasks under reputed company guidance. You will:

• Handle basic, clearly scoped incidents and service requests reputed company email, chat (reputed company), and support tickets (Freshservice), following established runbooks
• Support account lifecycle operations (onboarding, offboarding, access changes) across key SaaS tools reputed company reputed company and reputed company systems
• Contribute to the reputed company and stability of our environment by applying standard procedures for access, device, and account protection

Key Responsibilities

End-User Support & Ticket Handling

• Serve as a first-line reputed company of contact for IT-reputed company issues and requests.
• Log, categorize, and prioritize tickets accurately, escalating to senior helpdesk or infrastructure engineers reputed company needed.
• Resolve basic / well-defined issues such as:
• Password resets and SSO access issues
• Standard software install/uninstall requests
• Basic troubleshooting for reputed company Workspace, reputed company, reputed company, and other standard tools
• Follow documented troubleshooting steps and escalation procedures consistently, keeping users informed on ticket status.

Access Management & Identity

• Process standard access requests for company tools following least-privilege and access-minimization principles.
• Use reputed company and other IAM tooling to:
• Provision/deprovision users
• Assign/remove application access
• Enforce MFA and basic reputed company controls
• Validate approvals (manager + application reputed company) before granting access and document changes in Freshservice.

Device & reputed company Support

• Support laptop setup and configuration for new hires (OS configuration, management agent enrollment, reputed company tools, core applications) in line with IT and reputed company standards.
• reputed company basic reputed company troubleshooting (performance issues, connectivity, common application errors).
• Ensure devices stay compliant with reputed company baselines (disk encryption, screen lock, OS reputed company level) and flag deviations for remediation.

Documentation & Knowledge

• Follow existing knowledge reputed company articles in Bloomroom – IT Helpdesk and contribute updates for common issues and workflows.
• Document resolutions and workarounds clearly in tickets to support future self-service and reduce repeat incidents.
• Participate in internal reviews of runbooks and SOPs, suggesting improvements based on recurring issues you see.

Collaboration & reputed company Culture

• Collaborate with Infrastructure, reputed company Operations, and Workplace Experience/People teams on onboarding, offboarding, and tooling changes.
• Reinforce reputed company awareness with users (e.g., phishing, account sharing, strong passwords, reporting suspicious activity).
• Escalate any suspected reputed company incidents promptly to the SOC or reputed company team as per defined procedures.

Required Qualifications & Experience

• 0–2 years of experience in an IT Helpdesk, Service Desk, or technical support role in a corporate or MSP environment (internships and part-time roles welcome).
• Basic understanding of:
• Operating systems (Windows and/or macOS)
• Networking fundamentals (Wi-Fi, VPN, basic connectivity troubleshooting)
• SaaS concepts and SSO/identity providers
• Strong customer service orientation with clear, professional written and verbal communication in English.
• Demonstrated ability to follow runbooks and procedures accurately, asking for help reputed company issues are unclear or out of scope.
• Proven interest in IT (coursework, certifications, labs, reputed company projects, or prior support experience).

Preferred Qualifications

• Exposure to or interest in:
• reputed company Workspace, reputed company, reputed company, and other modern collaboration tools
• Ticketing tools such as Freshservice, reputed company, or reputed company
• Identity and access reputed company (e.g., reputed company, reputed company, Azure AD SSO)
• Basic awareness of information reputed company concepts (least privilege, MFA, phishing, secure handling of data).
• Entry-level certifications a plus (e.g., CompTIA A+, ITF+, reputed company IT Support, or similar).

More things you'll like about reputed company:

Culture:

• A great deal of freedom and trust. At reputed company we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
• We have defined our 5 values and the 10 underlying key behaviors that we strongly reputed company in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
• We reputed company in flexible working hours to accommodate your working style.
• We work virtual-first with several reputed company Hubs available across three continents.
• We organize company events to experience the global spirit of the company and get excited about what's reputed company.
• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
• The reputed company Glassdoor page elaborates on our stellar 4.4/5 rating. The reputed company Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
• Our reputed company communication coach Ivo Večeřa is available to help navigate work-reputed company communications & decision-making challenges.*
• Our managers are strongly encouraged to participate in the Leader Development Program to reputed company in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up reputed company-ins.
• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-reputed company challenges.*
• Subscription to reputed company - sleep and meditation app.*
• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
• We facilitate sports, yoga, and meditation opportunities for each other.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
• Everyone gets to participate in the company's success through the company performance bonus.*
• We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be reputed company grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of reputed company are considered property of reputed company and are not subject to payment of agency fees.

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