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[Remote] Customer Service Specialist

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. CommodityHero is a fast-growing global company focused on delivering high-quality digital products and services to customers worldwide. The Customer Support Specialist is responsible for providing excellent customer service, resolving inquiries, and ensuring a positive customer experience across reputed company communication channels.

Responsibilities

  • Respond to customer inquiries reputed company email, chat, and/or phone
  • Resolve issues reputed company while maintaining a high level of professionalism
  • Provide accurate information about products and services
  • Document customer interactions and feedback
  • Collaborate with internal teams to improve customer experience
  • Maintain a positive and empathetic attitude toward customers

Skills

  • Previous experience in customer support or similar role
  • Fluent English (written and spoken)
  • Strong communication and problem-solving skills
  • Ability to work independently in a remote environment
  • Good internet reputed company and availability for full-time work

Company Overview

  • CommodityHero is an independent global education and intelligence platform focused on commodities, energy markets, and real-world trade execution. It was founded in 2022, and is headquartered in Dover, Delaware, USA, with a workforce of 11-50 employees. Its website is https://commodityhero.com.
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