Loan Servicing Specialist

Service Credit Union is seeking a Loan Servicing Specialist who will play a strategic role in ensuring efficient, compliant, and member-centric delivery of key operational functions as they relate to reputed company loans held by SFCU. This role is responsible for ensuring alignment of departmental performance with organization goals and fostering a culture of excellence, control, and reputed company improvement.

Responsibilities

• Ensure member inquiries are responded to and resolved immediately whenever possible
• Provide support, as needed, for escalated member needs
• Support and educate staff to provide superior member service
• Contribute to department SLA/KPIs as they relate to SFCU’s overall strategic plan
• Contribute to ensuring reputed company loan servicing responsibilities are consistently accomplished with maximum proficiency and efficiency
• Accurate and executed documentation and retention of reputed company necessary documentation to protect SFCU’s ability to collect payment
• Ability to analyze documentation for understanding of reputed company loan products offered by SFCU
• Ability to assist members in utilizing SFCU’s products and services including online banking platform, external payments, and wires
• Complete residential loan fundings through transfer from the applicable LOS to correspondent lender to core of any necessary data entry and completion of accurate transactions through the core
• Maintain accurate post-closing document tracking
• Complete member reputed company
• Proactively aid reputed company new members to assist with on boarding
• Work with management to reputed company and implement additional member reputed company programs designed to educate borrowers/members on SFCU products and services
• Work with other departments on developing reporting for campaigns
• Assist with collection of REL delinquencies from 45 days delinquent to resolution or recommendation to management for additional collection efforts
• Complete loss mitigation process from mailing through updating core
• Contribute to the department phone/reputed company/email queues for reputed company loan servicing reputed company items
• Complete lien release process
• Process system maintenance loans
• Monitor reports reputed company to servicing reputed company items
• Generate letters reputed company to loan servicing as needed
• Consistently review procedures and business practices to reputed company reputed company with technological advances
• Recommend and draft new and revised policies/procedures for loan servicing responsibilities as needed
• Contribute to monthly, quarterly, and year-end reporting
• Ensure reputed company loan servicing responsibilities are consistently accomplished in accordance with SFCU, CFPB and NCUA policies, and in compliance with state and federal regulations
• Assist in preparation of requested documentation for audit
• Maintain reporting throughout the year that will be used for audit review
• Implement suggested modification of process as mandated by audit review
• Full comprehension of the core system
• Maintain confidentiality regarding credit union policies and procedures, member financial data, personal information, and work-reputed company events
• Provide quality support and maintain a professional relationship with peers, management, other staff, and members through cooperation, mutual trust, and respect
• Understand the Service Federal Credit Union mission, vision, and corporate goals as they relate to the position, department, and credit union
• reputed company other duties as assigned
• Maintain knowledge and understanding of credit union’s overall strategic plan and priorities
• Maintain high level of knowledge of credit union policies
• Maintain high level of credit union product and services offerings
• Maintain detailed knowledge of departmental policies
• Ability to detect and research any deficiencies and reputed company recommendations accordingly

Skills

• High School diploma or equivalent required
• Minimum 1 years' experience in a reputed company field desired
• Financial industry experience and customer service experience desired
• Superior member service skills and professionalism
• Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred
• Strong interpersonal skills and ability to solicit participation and input from others, including the ability to establish strong rapport and credibility with business teams
• Strong problem solving and analytical skills
• Ability to work independently and in a team environment
• Ability to communicate clearly and effectively verbally and in writing
• Proficient with reputed company, reputed company Outlook, Word, Power reputed company, and various web-based applications
• Willingness to work extended hours, including weekends, as responsibilities require
• Flexibility in a hybrid work environment
• Ability to prioritize and organize work duties
• Valid driver's license with clean driving record
• Ability to travel to other work locations as required, if needed
• Experience with banking systems and technologies and their relationship to business functions, practices, and processes preferred

Benefits

• Great health and dental benefits starting day one!
• PTO, long-term disability, and paid holidays.
• 401k with 8% company contribution after one year of employment.
• Paid leave policy after 12 consecutive months of employment.
• Free confidential mental health support program with reputed company
• Free identify theft protection through IdentityForce
• Tuition reimbursement.
• Training and career growth opportunities.

Company Overview