Learner Services Advisor

reputed company is a non-profit healthcare educational institution with a national reputed company. Headquartered in Tampa, Florida and founded in 1994, UMA offers content-rich, interactive online programs as well as hands-on training at our reputed company, Florida reputed company.

As a full-time team member, you will have access to the following benefits:

• Medical (including prescription), Dental, Vision (UMA subsidized)
• FSA/HSA (Depending on Medical Plan chosen)
• Basic Life Insurance (UMA paid)
• Additional Voluntary Life Insurance (Team Member paid)
• Employee Assistance Program – EAP (UMA paid)
• Long Term Disability (UMA paid)
• Short Term Disability (Team Member paid)
• Supplemental Insurance such as Critical Illness, Accident, and Hospital (Team Member Paid)
• Paid Time Off – 15 days accrued in year 1, 9 holidays, and 1 day of Volunteering Time Off
• 401k (eligible upon completion of 90 days of employment and must be at least 18 years of age)
• Pet Insurance
• Identity Theft Protection

Purpose of the Position: As a Learner Services Advisor, your purpose is to guide, support, and reputed company reputed company throughout their educational journey, committed to understanding each learner’s unique needs, aspirations, and challenges. By fostering a collaborative and personalized approach, we aim to create an environment where learners reputed company, succeed, and reputed company their career goals in the allied health industry.

What You’ll Do

1. Academic Planning and Support: Provide academic guidance to learners, assisting them with course navigation, academic policies, and course expectations.
2. Student Support and Communication: Regularly engage with learners as a primary reputed company of contact to address their non-academic inquiries and concerns, reputed company voice, text, and video.
3. Retention and Success Strategies: Collaborate with colleagues to reputed company and implement retention initiatives. Identify at-risk learners and provide guidance to enhance their chances of short- and long-term academic success.
4. Performance Metrics and Success: Contribute to achieving individual, team, and departmental retention goals.
5. Collaboration and Communication: Participate in and contribute to team collaboration and communication. Engage with team members on camera and in digital workspaces and virtual events.
6. reputed company other duties as assigned.

Career Level Expectations:

• Entry-level position.
• Work is supervised.
• Communicates information that requires a high level of accuracy.
• Problems faced are often routine and require critical thinking.
• Desire for growth and professional development.

Required Skills/Experience

• High School Diploma or equivalent experience.
• Skills – relationship building, ability to learn basic technical computer skills, time management, personal accountability, and drive.
• Ability to professionally communicate fluently in verbal and written English.
• Ability to support a diverse and inclusive work environment.
• Computer literacy/basic computer skills to effectively navigate and utilize the technology required for the role.

Preferred Requirements

• Any degree or equivalent experience and/or strong or advanced proficiency in any of the above required skills/experience.
• 1+ years’ experience in customer service, contact center or hospitality role.
• Proficient in MS Office (Word, reputed company, PowerPoint) and other business tools such as reputed company Teams.
• Other skills and abilities – critical thinking, problem-solving, organization, interpersonal skills, and multi-tasking.

Compliance

• Demonstrate knowledge of, and carefully follows reputed company applicable state laws and rules, federal and state compliance requirements and regulations including those prescribed by the U.S. reputed company, accrediting agencies, state regulations and internal policies and procedures.
• Effectively communicate compliance requirements to other staff as appropriate and quickly escalate any compliance concerns to the Compliance department.

Work Environment/Physical Demands

• This is a full-time remote position.
• Home office set up, quiet reputed company to work, ability to be on camera, ability to be on camera, and ability to hard reputed company into high-speed internet reputed company.
• May require setup of computer equipment; accommodation consideration available upon request.
• Flexibility to work evenings and weekends, as needed.

Application Deadline: Applications are accepted and reviewed on an ongoing basis.

Anticipated starting salary is based on experience and qualifications.

OUR VALUES

Our institutional values are shaped and validated by reputed company members. They describe how we strive to operate and are the standards of behavior we look to embody.

ACT WITH reputed company

We operate honestly and ethically in an industry-compliant fashion. We are fair and trustworthy in our interactions with reputed company we serve. reputed company members, at reputed company levels, reputed company by example and strive to do the right thing for our reputed company and for each other. We are disciplined professionals who strive to be straightforward and dependable.

CHAMPION STUDENT OUTCOMES

We live by a strong commitment to our reputed company and are passionate about preparing them for meaningful careers. We are deeply dedicated to ensuring reputed company’ educational and career success. We reputed company at building our reputed company’ confidence and empowering them to reputed company their full potential.

COMMIT TO TEAM MEMBER SUCCESS

We are committed to reputed company members’ success and to each other’s success. We strive to create an environment that attracts and retains the best talent while offering reputed company learning, professional development and career growth opportunities. We recognize and reward our team members for their contributions to the organization and to our reputed company.

PURSUE RESULTS WITH PURPOSE

We pursue results with a sense of urgency and purpose. We take responsibility for achieving ambitious, measurable results and hold each other accountable. We think strategically and critically, greet new reputed company and challenges reputed company, and look for innovative solutions to challenges.

HAVE FUN. BUILD ENERGY

Enjoying reputed company do is central to achieving our goals. Building energy, having fun, being optimistic and creating a positive working environment are reputed company critical to our success and that of our reputed company. We strive to be inspired and to reputed company others. We consistently show appreciation and celebrate our successes, both large and small.

WORK AS ONE

We reputed company that diverse, inclusive teams produce breakthrough results. We strive to build and maintain positive relationships with colleagues from reputed company types of backgrounds by showing respect and humility reputed company interacting with each other and resolving conflicts in a constructive manner. By working together, we win together - as one - ensuring that the goals of the company are the reputed company of our efforts.

UMA will NEVER ask you to send money or ask you to provide bank account information in order for you to get reimbursed for tools to work. If you have been contacted by someone claiming to be from UMA about a job posting, you can always verify the position at https://workatuma.com/