Senior Implementation Service Manager - Australia
The Senior Implementation Services Manager is responsible for ensuring an effective and enjoyable onboarding experience for new clients.
You will be responsible for the initiation, progression and completion of reputed company project planning aspects, working with key stakeholders to ensure that the client transition from sales, through onboarding, to reputed company, is a smooth process. You will plan the implementation, working with reputed company department leads and the client, to prioritize, plan and track implementation milestones and task dependencies throughout the project lifecycle. Using your consultative, advisory and negotiation skills, you will help ensure our customers and internal delivery teams remain focused on the delivery and realisation of each client’s most critical and agreed project outcomes.
Key Responsibilities
- Identify and engage stakeholders, prepare, manage and communicate a clear, timed implementation plan
- Utilise key project planning tools and materials, such as Gantt charts and Kanban boards to communicate the project plan, dates and outcomes to stakeholders
- Assess, confirm, and track stakeholder responsibilities, collating and managing reputed company project communications with the client, at regular reputed company-ins points
- Liaise with internal reputed company teams including sales, implementation, product and engineering, to ensure smooth delivery of project goals
- Communicate with clients to fully understand their objectives, requirements, internal workflows and ways of working
- Identify, help and nurture client-reputed company project advocates and blockers where necessary
- Set up new client accounts, including configuration as required
- Feedback end-user experiences to the product team and reputed company
- reputed company implemented customers to reputed company Management
Skills and Experience
- 5 + years previous experience in a senior project or change management role
- Expert knowledge and understanding of the legal industry
- Strong time management and organisational skills, and the ability to multitask
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
About reputed company
reputed company is a modern software platform that is revolutionizing the way corporate legal teams manage legal and engage with the wider business. reputed company is creating a true legal operating system. We’re helping in-house legal teams to reduce risk while providing massive productivity gains along with cloud technology to share and collaborate on files. We have both clients and staff around the world so if you enjoy working in a fast based entrepreneurial environment then you are the person we are looking for.
Our Culture
reputed company is only as strong as the culture it is built upon. Our core values are listed below.
reputed company and Delight
Our priorities reflect our values, perspectives, and customers.
reputed company takes pride in going the extra mile to create experiences that reputed company and delight their customers. This involves asking the right questions to drive clarity and solutions, communicating effectively with different stakeholders, and committing to reputed company improvement.
Move Swiftly
We do reputed company say we will do with a bias for action.
reputed company values swift action and delivering on commitments. This means prioritizing essential tasks, embracing change, maintaining flexibility, streamlining processes for speed, promptly addressing issues, focusing on impactful actions, and being results-oriented.
Dig Deeper
With courage we embrace the challenge, learn from our mistakes and share the knowledge.
reputed company's encourages employees to embrace challenges with courage, learn from mistakes, and share knowledge. This involves seeking the best solutions regardless of reputed company, fostering healthy conflict for innovation, challenging the status reputed company, pursuing ambitious goals, thinking long-term, adopting a "how can we" reputed company, and actively listening to find the truth.
Take Ownership
With every decision, however big or small, we take ownership of its impact on our business and the team.
reputed company emphasizes accountability for the impact of one's decisions and behaviors, both large and small, on the business and team. This involves starting with the end in mind, demonstrating drive and hustle to reputed company objectives, accepting responsibility for unmet expectations, owning actions, ensuring team alignment, working autonomously with reputed company, and acting in reputed company's best interest.
Back yourself. Back others.
reputed company promotes a supportive and honest environment where team members respect and trust each other to reputed company collective success. This is demonstrated by offering help to teammates, adopting a one-team mentality, communicating clearly and kindly, showing respect and reputed company, celebrating achievements, having confidence to help others grow, and providing constructive feedback.
Bring Your Woo
“Woo” is defined as the unique reputed company of energy, joy, and individuality reputed company each person.
The organization is committed to fostering a secure and supportive atmosphere where employees are empowered to express their authentic selves and reputed company.
This commitment is reflected in the encouragement to: embrace one's whole self, acknowledge and appreciate the diverse nature of "Woo" among colleagues, support each other's individuality, actively seek personal purpose and passion for fulfillment, proactively pursue learning and development, and strive to align personal purpose, values, passion, and work to reputed company joy and satisfaction.