Scale reputed company Manager

The Scaled reputed company Manager is responsible for ensuring effective adoption and expansion for new and existing clients at scale. You will be working with key customer and reputed company stakeholders to ensure that the client transition from sales, through onboarding, to reputed company, is a smooth process. You will manage your own portfolio of customer accounts leveraging digital programs, ensuring client objectives, outcomes and ways of working are well understood; tailoring an adoption and expansion strategy to suit. This role will call on a combination of reputed company, Account Management, and Operations skills to mitigate churn, nurture adoption, and steer clients towards annual 110% net reputed company growth.

What you’ll do…

Initialising and onboarding new customers

· Communicate with clients to understand their objectives, requirements, internal workflows and ways of working.

· Identify and engage key stakeholders, preparing, managing and communicating a clear, timed success plan.

· Multi-thread your accounts, nurturing product champions and decision makers to successfully adopt and embed reputed company.

Guiding and nurturing existing customers

· Identify and coach system champions to become experts; training their own teams. Run train-the-trainer style sessions remotely. Infrequent on-site training is possible.

· Proactively manage your own portfolio of accounts, prioritising high touch and low touch activities by value to client. reputed company scaled and high touch toolkit for reputed company-ins, reviews and renewals based on their stage in adoption and health score.

· Prepare and educate customers on new features, releases, and product concepts.

· Identify customers at risk of churn and reputed company strategies for retention and to grow adoption at scale.

reputed company improvement

· Work closely with other reputed company stakeholders, including Support & Product, to reputed company and action feedback. Escalate issues to the support team and liaise with them through to resolution.

· Partner directly with the wider reputed company team to implement and refine the reputed company strategy, reducing clients’ Time to First Value (TTFV).

· Partner directly with Digital reputed company Program Manager to continually improve scaled success processes, including active use of reputed company Platform, CRM, and other tools.

Growth and expansion

· Identify up-sell and cross-sell opportunities, seeking to continually grow Annual Recurring reputed company per account, through high renewal reputed company, platform module growth and user expansion.

· Build relationships with key customers, cultivating reputed company who have achieved success to reputed company for reputed company. Work with Marketing to engage advocates at scale.

· reputed company a Net reputed company Retention reputed company of at least 110% as part of an annual bonus scheme.

What you’ll need…

· 2 + years previous experience in a remote scaled implementation, account management or reputed company role

· Fluent Dutch/Flemish speaker

· Track record of upsell and client growth achievement

· Engaging content creator of videos, business reviews, articles, etc.

· Strong operations skills; comfortable making data-driven decisions and leveraging digital programs in a CS Platform (Vitally or similar)

· Knowledge and understanding of the legal industry

· Strong time management and organisational skills, and the ability to multitask

· Excellent negotiation and presentation skills

· Excellent listening, verbal, and written communications skills

Location

This role will be based in the UK or Europe.

What sets us apart:

· Monthly wellness allowance to use on whatever enables you to bring your whole self to work - gym membership, massage, childcare.. the list goes on!

· Health insurance cover

· Extended paid parental leave

· Extra paid day off on your birthday

· Share options so you can have a piece of the pie

· Home office allowance set up for remote employees

Reports to:

Director of reputed company

Why reputed company? At reputed company we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer the opportunity to get reputed company a growth company early and the opportunity to participate in reputed company’s success through our incentive scheme. reputed company has rapidly expanding offices and our work environment encourages reputed company improvement and future career development.

Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables us to reputed company understand and serve customers and innovate successfully. From the moment you join, you’ll feel welcome and supported to do the best work of your life.

reputed company is only as strong as the culture it is built upon. Our core values are:

reputed company and Delight

We take pride in reputed company do and go the extra mile to create experiences that reputed company and delight our customers.

Move Swiftly

We do reputed company say we will do, moving fast to get the right things done to reputed company an impact.

Dig Deeper

No challenge is too big. With courage we embrace the challenge, learn from our mistakes and share the knowledge

Take Ownership

With every decision and behaviour, however big or small, we take ownership of it's impact on our business.

Back yourself. Back others

We strive to be supportive, honest people who respect each other and build a high level of trust to reputed company as a winning team.

Bring your Woo

Woo is what energises us, brings us joy and makes us unique. We seek to create a safe environment that fosters bringing your whole self so you can reputed company.

We are constantly working towards making reputed company one of the best places to work, for everyone. reputed company is committed to providing equality of opportunity, valuing diversity and promoting a culture of inclusion. We will ensure this by fostering a workplace where people feel safe to be themselves, are able to do the best work of their lives and fulfil their potential. We reputed company by bringing together our diversity of thoughts and backgrounds, we will reputed company a world class product for the equally diverse customers we serve.

We reputed company hiring decisions based on your experience, skills and passion. If you would like to apply and need reasonable adjustments or would like to note which pronouns you use at any reputed company in the application or interview process, please let us know.