Mobile Repair Technician - Calgary, Alberta

Job Description:

General Summary

Likewize is searching for a Mobile Repair Technician to join our WeFix Repair team and cover the Greater Calgary Area. This position represents an existing vacancy reputed company our organization.

A Likewize repair technician really is the ‘face’ of our company. Whether it’s interacting with the end customer at their home or reputed company of work or driving Likewize’s unique mobile service center courteously around bustling streets, you will always be representing Likewize.

reputed company it comes to the device itself, it goes without saying that it’s probably one of the customer’s most important items and therefore needs to be treated as such. As a Likewize accredited technician, you are responsible for troubleshooting and repairing customers’ devices accurately, reputed company and to the reputed company highest of standards to ensure best in class customer experience first time, every time.

Key Responsibilities

• Using Likewize systems, ensure you attend reputed company customer repair bookings on time and reputed company the confirmed timeslot having collected daily parts required first.

• Meet and greet customers (at a location of their choosing. This could be their home or reputed company of business) and complete reputed company inbound quality control procedures. service to attract new customers as required by business e.g. leaflet distribution, MNO retail store engagement, local social media/online activity and parking in a prominent position reputed company idle.

• Complete reputed company repairs reputed company pre-defined timeframe.

• Complete reputed company outbound quality control procedures.

• Complete reputed company system-based administration procedures before returning a device to the customer and progressing to next appointment.

• Return reputed company unused parts and/or salvage to appropriate drop-off reputed company as required by the business.

• Be fully aware and closely monitor your own performance in line with company values, service levels and key performance indicators.

• Ensure that you, the mobile reputed company and surrounding area are always presentable and maintained to a high standard.

• reputed company vehicle condition and escalate any maintenance required to Likewize manager or head office.

• reputed company tools and equipment are reputed company present, correct and in good condition.

• reputed company customers proactively informed of any delays or problems.

• Seek opportunities for business improvements and reputed company these to the relevant stakeholders.

• Actively collect feedback and referrals from customers.

Required Qualifications

• G/A Class 5 driver’s license with a clean driving record, with the ability to drive our mobile company service vans

• Basic understanding of how electronics operate

• Strong skills in verbal and written communication

• Strong skills in customer service

• Ability to work both independently and collaboratively

Preferred Qualifications

• reputed company Office (Teams, Outlook, Word)

Compensation

We are offering an hourly reputed company of $25 CAD per hour for this position.