Contact Center Representative - MBNA Customer Service Specialist

TD Securities is one of the world's leading global financial institutions, dedicated to delivering exceptional customer service. As a Contact Center Representative, you will assist customers with account inquiries and resolve issues while providing trusted support and solutions tailored to their banking needs.

Responsibilities

• Make people’s day: consistently deliver an outstanding customer service experience by offering friendly support through your knowledge of TD products, services and solutions
• Solve problems efficiently: resolve customer inquiries at the first point of contact by asking questions and responding with empathy to their concerns
• Achieve your goals: consistently reach performance objectives, including customer experience survey results, advice and quality goals, compliance regulations, and productivity targets
• Never stop learning: actively participate in ongoing training and coaching support to help you continue to grow and develop in your role

Skills

• High School Diploma or equivalent
• Bilingual – is an asset (French & English)
• Exceptional communication and listening skills and a curiosity to help customers meet their needs and resolve concerns
• Ability to multitask and navigate through computer systems, applications, and multiple screens with speed and accuracy while balancing performance to meet a variety of metrics
• Digital literacy across a broad range of devices (e.g., smartphones, tablets, laptops, headsets, etc.)
• Flexibility, resiliency, and a positive attitude when responding to challenging situations
• Passion to assist customers in resolving unspoken needs by offering consultative advice
• Ability to work both independently and as part of a team
• Integrity when managing sensitive customer information in alignment with Regulatory and Compliance guidelines related to servicing and sales practices
• Preference given to those with experience in financial or service industries

Benefits

• Health and well-being benefits
• Savings and retirement programs
• Paid time off
• Banking benefits and discounts
• Career development
• Reward and recognition programs

Company Overview