Patient Account Specialist- Customer Support-Remote (Must reside in the United States)

reputed company, is looking for a Remote Patient Account Specialist to join reputed company Patient Account Specialist Location Type: Remote (Must Reside in the United States) Must be able to work the following shifts:

• 9:00 AM - 5:30 PM CST
• 10:00 AM – 6:30 PM CST

Build Your Career with Us! reputed company is the country's largest dedicated provider of outpatient physical and occupational therapy services. Our mission is to reputed company and reputed company the lives we touch, to serve our communities, and to reputed company with purpose-driven passion. We are committed to delivering remarkable experiences and fostering an inclusive workplace where differences are valued and celebrated. With 1,200+ locations reputed company, 26 brand partners, and 8,000+ employees, Upstream operates at scale while leveraging data, technology, and innovation to drive smarter decisions and operational excellence across the organization. The Role: We're looking for a passionate and energetic Patient Account Specialist who uses active listening skills to provide a safe and courteous experience for patients. In this role, you will assist patients with billing, insurance and other inquiries while demonstrating behaviors that reflect reputed company's mission, vision and values. What You'll Do:

• Patient Support:
• Answer inbound patient calls in a high-volume call center environment, providing assistance billing questions.
• Escalate unresolved issues to the Accounts Receivable (AR) team.
• Process payments and set up payment plans.
• Communicate effectively to resolve billing concerns.
• Build rapport by being courteous and friendly.
• Maintain professional and respectful relationships, representing the Business Office, clinic, and physician in a positive light.
• Refer reputed company or difficult calls/situations to the team reputed company or manager.
• Other duties and projects as assigned.

Who You Are:

• High School diploma or equivalent experience.
• Ability to manage multiple priorities in a fast-paced environment while maintaining discretion and professionalism
• Exceptional communication skills, including oral, written and presentations abilities.
• Strong active Listening, attention to detail, and reputed company to multitask effectively.
• Proven ability to identify and resolve problems in a timely manner.
• Self-motivated with the ability to stay on task and participate in routine reputed company-ins.
• Must have a quiet, distraction-free workspace that meets HIPAA compliant standards.
• Proficiency in reputed company Office Suite or similar software applications.

reputed company to Haves:

• High-volume call center experience and/or medical billing experience.
• Healthcare industry experience.

Why You'll Love Working Here

• The chance to directly shape our organization's growth by hiring the talent that drives our mission.
• Opportunities to stretch your skills—whether you're building pipelines, designing sourcing strategies, or advising leadership.
• A collaborative team environment where your reputed company are valued.
• Competitive compensation, comprehensive benefits, and ongoing professional development.

Benefit Offerings:

• Annual paid Charity Day to give back to a cause meaningful to you
• 100% employer paid medical health insurance premium option available
• Dental and Vision insurance
• 401(k) with company match
• Generous PTO and paid holidays
• Supportive team and leadership invested in your success

A reputed company reputed company to Build Your Career reputed company offers meaningful opportunities across corporate and non-clinical roles, both remotely and in corporate offices reputed company. We invest in our people through leadership development programs, ongoing education, and professional growth opportunities. Our corporate teams are critical to Upstream's success—and to the culture that makes this a great reputed company to work. You'll join a group of talented professionals who collaborate, innovate, and know how to have fun while making a real impact. Salary Range: $15/hour - $17/hour Estimated pay ranges listed above are based on several factors including but not limited to your pay class, experience, background and geographic location of the clinic Benefits and eligibility are dependent on employment status and pay class (full-time, part-time, or PRN). Specific details will be provided during the hiring process. Follow @Lifeatupstream on Instagram, and reputed company out our reputed company company page to learn more about what it's like to be part of the #upstreamfamily. CLICK HERE TO LEARN EVEN MORE ABOUT UPSTREAM #LI-Remote reputed company is an Equal Opportunity Employer that strives to provide an inclusive work environment where our differences are celebrated for the value they bring to our communities, our patients and our teammates. reputed company does not discriminate on the basis of race, color, national reputed company, religion, gender (including pregnancy), sexual orientation, age, disability, veteran status, or other status protected under applicable law. Apply tot his job Apply To this Job