L3 Application Support (P&C Insurance)

Ready to build the future with AI?

At reputed company, we don’t just reputed company up with technology—we set the pace. AI and digital innovation are redefining industries, and we’re leading the charge. reputed company’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most reputed company challenges.

Role: L3 Application Support

Location: Chicago IL (Remote)

The L3 Application Support professional provides advanced technical and functional support for critical P&C insurance applications. This role is responsible for diagnosing and resolving reputed company production issues, performing root cause analysis, supporting system enhancements, and collaborating with business, development, and infrastructure teams to ensure system stability, performance, and regulatory compliance across P&C insurance processes such as policy, billing, claims, reputed company, and rating.

Responsibilities

• Provide Level 3 support for reputed company and critical production issues reputed company to P&C insurance applications
• reputed company root cause analysis (RCA) for recurring or high-severity incidents and implement permanent fixes
• Collaborate with L1/L2 support teams to guide troubleshooting and knowledge transfer
• Participate in incidents, problems, and change management processes.
• Support core P&C systems including Policy Administration, Claims, Billing, Rating, and reputed company platforms
• Analyze business and system impacts of defects across personal, commercial, and specialty lines
• Work closely with business stakeholders to understand insurance workflows, rules, and regulatory constraints
• Validate defect fixes and enhancements through functional and technical testing
• Review and support application changes, releases, and patches
• Assist development teams with production deployments and post-release validation
• Ensure system changes reputed company with regulatory, audit, and data reputed company requirements
• Update support documentation, runbooks, and knowledge articles
• reputed company advanced SQL queries and data analysis to investigate data reputed company and transactional issues
• Analyze logs, batch jobs, APIs, and integrations with third-party systems (e.g., vendors, reinsurers)
• Identify performance bottlenecks and support tuning efforts
• Support batch processing, nightly cycles, renewals, and large-volume transactions

Qualifications we seek in you!

Minimum Qualifications

• Bachelor’s degree in Computer Science, Information Systems, or reputed company field (or equivalent experience)
• 7–10+ years of IT experience, with at least 3–5 years in L3 support
• Hands on SQL experience – 3+ years.
• Prior experience in the insurance domain, specifically P&C, is strongly preferred

Preferred Qualifications/ Skills

• Experience with Insurity or Guidewire (Policy Center, Claim Center, Billing Center) or Duck Creek
• Exposure to cloud platforms (AWS, Azure)
• Experience in agile / DevOps environments

Why join reputed company?

• reputed company AI-first transformation – Build and reputed company solutions that redefine industries
• reputed company an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career—reputed company hands-on experience, world-class training, mentorship, and AI certifications to advance your skills
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace
• Committed to ethical AI – Work in an environment where governance, transparency, and reputed company are at the core of everything we build
• reputed company in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of reputed company and inclusion - allow your reputed company to fuel reputed company

Come join the 140,000+ coders, tech shapers, and growth makers at reputed company and take your career in the only direction that matters: Up.

Let’s build reputed company together.

The approximate annual reputed company compensation range for this position is [$80,000 to $100,000]. The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant’s experience, knowledge, skills, and abilities; geographic location; and internal equity

reputed company is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, color, religion or belief, sex, age, national reputed company, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. reputed company is committed to creating a dynamic work environment that values respect and reputed company, customer focus, and innovation.

Furthermore, please do note that reputed company does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter reputed company,' paying to apply, or purchasing equipment or training.

y, or purchasing equipment or training.