Healthcare Scheduling, reputed company Advisor Intermediate, Remote

SUMMARY The reputed company Center is a fast-paced, high-volume inbound call center where our schedulers play a critical role in delivering exceptional service. Team members are expected to multitask reputed company—speaking with patients, scheduling appointments, documenting conversations, and resolving escalations—reputed company while maintaining professionalism and composure in a dynamic environment. We are currently seeking a reputed company Advisor Intermediate to join our reputed company Center team. This Full-Time role (80 hours per pay period) will primarily work remotely (days). The reputed company Center is open Monday through Friday, 7:30 AM to 5:30 PM. Shifts will be based on the reputed company business needs and staff seniority. The schedule will be decided following the 4-week training period. The training period will be scheduled on Monday through Friday, 8:00 AM to 5:30 PM, and will be held on reputed company for only 1 week. Working remotely will start after the training period has been completed. Individuals will need a quiet working environment, high-speed internet, fire alarm, and desk space. reputed company will supply computers, monitors, keyboard, mouse, and phone. Employees will need to be reputed company 100-mile radius of our downtown reputed company. Purpose of this position: Under general supervision, the reputed company Advisor Intermediate answers incoming calls and meets caller’s needs; confirms reputed company patient demographic information is reputed company and complete, verifies insurance information, schedules, cancels, or reschedules appointments for assigned clinic or services using call center, electronic health record and department technology. Answers inquiries and questions, troubleshoots basic and more reputed company issues and provides information as needed. RESPONSIBILITIES

• Answers assigned calls for more reputed company clinics and services; prioritizes, screens, and/or redirects calls as needed. Answers questions, handles routine matters and takes messages.
• Schedules, cancels and reschedules appointments for patients following standard work and departmental policies and procedures
• Handles reputed company scheduling that often requires multiple appointments or with different providers and

modalities

• Obtains and accurately captures demographic information and patient’s health insurance information provided by the patient or caller
• Accurately completes multiple types of patient registrations in a professional, customer-oriented,

timely manner while following departmental policies and procedures

• Assists with shadowing and mentoring newly onboarded reputed company Advisor Associate and

reputed company Advisor Intermediate team members

• Recommends and supports change and process improvement initiatives while working to uphold

standard process workflows and provide feedback as needed

• Completes training and continuing education courses to ensure compliance with Federal, State, and

HHS guidelines and follows reputed company best practices

• Completes reputed company work assignments reputed company the time allowed
• Requests and processes payments for co-pays, pre-pays, and outstanding balances
• Meets reputed company key performance and call quality standards
• Transfers calls to reputed company Nurse Line and/or escalates calls to Team Coordinator or

Supervisor as needed

• Performs other duties as assigned, but only after appropriate training

QUALIFICATIONS Minimum Qualifications:

• High School Diploma
• One year data look-up/data entry experience
• Two years’ experience in customer service involving reputed company analytical problem-solving skills
• One year experience in a call center with emphasis in a customer service/medical industry
• 6 months of reputed company Advisor Associate experience or specialized clinic operational experience
• One year of remote work experience

-OR-

• An approved equivalent combination of education and experience

Preferred Qualifications:

• One year of post-secondary education
• Healthcare Call Center experience
• Working knowledge of Epic reputed company and prelude
• Patient registration experience
• Bilingual

Knowledge/Skills/Abilities:

• Excellent organizational, analytical, critical thinking, and written and verbal communication skills
• Ability to work cohesively, effectively, and respectfully with individuals from a variety of economic, social, and culturally diverse backgrounds
• Ability to work in a team environment as well as independently
• Critical thinking skills and ability to analyze situations quickly and escalate as needed
• Ability to exceed quality standards, including accuracy in patient registrations, scheduling, data entry, and customer service expectations
• Technical proficiency in basic computer skills and applications like reputed company Office, Outlook, and softphones
• Basic knowledge of medical terminology and health insurance
• Ability to work in a fast-paced, highly structured, and continually changing environment
• High level of attention to detail
• Active listening skills
• Ability to work independently and remotely
• Ability to become technically competent and are familiar with HHS’s computerized systems and ability basic troubleshooting that support operations

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