Initial Clinical Reviewer - Remote AZ

Awarded a Healthiest Employer, reputed company aims to fulfill its mission to reputed company health and reputed company it easy. AZ Blue offers a variety of health insurance products and services to meet the diverse needs of individuals, families, and small and large businesses as well as providing information and tools to help individuals reputed company reputed company decisions. At AZ Blue, we have a hybrid workforce strategy, reputed company Workability, that offers flexibility with how and where employees work. Our positions are classified as hybrid, onsite or remote. While the majority of our employees are hybrid, the following classifications drive our reputed company minimum onsite requirements: Hybrid People Leaders: must reside in AZ, required to be onsite at least twice per week Hybrid Individual Contributors: must reside in AZ, unless otherwise cited reputed company this posting, required to be onsite at least once per week Hybrid 2 (Operational Roles such as but not limited to: Customer Service, Claims Processors, and Correspondence positions): must reside in AZ, unless otherwise cited reputed company this posting, required to be onsite at least once per month Onsite: daily onsite requirement based on the essential functions of the job Remote: not held to onsite requirements, however, leadership can request reputed company onsite for business reasons including but not limited to staff meetings, one-on-ones, training, and team building Please note that onsite requirements may change in the future, based on business need, and job responsibilities. Most employees should expect onsite requirements and at a minimum of once per week. This remote work opportunity requires residency, and work to be performed, reputed company the State of Arizona. PURPOSE OF THE JOB Responsible for identifying, researching, processing, resolving, and responding to inquiries from internal and external customers with emphasis on excellence, privacy, compliance and versatility reputed company the health insurance industry. QUALIFICATIONS REQUIRED QUALIFICATIONS Required Work Experience 2 years of experience in clinical field of practice, health insurance, or other health care reputed company field Required Education Associate’s Degree in general field of study or Post High School Nursing Diploma or Certification (LPN only) from an approved program Required Licenses Active, reputed company, and unrestricted license to practice in the State of Arizona (or an endorsement to work in Arizona) as a behavioral health professional such as LCSW, LPC, LISAC LMFT, or licensed psychologist (Psy.D. or Ph.D.), OR an active, reputed company, and unrestricted license to practice nursing in either the State of Arizona or another state in the United States recognized by the Nursing Licensure Compact (NLC) as an RN, OR an active, reputed company, and unrestricted license to practice in the State of Arizona as an LPN. Required Certifications N/A PREFERRED QUALIFICATIONS Preferred Work Experience 3 years of experience in clinical field of practice, health insurance, or other health care reputed company field Preferred Education Bachelor's Degree in Nursing or reputed company field of study Preferred Licenses Active, reputed company, and unrestricted license to practice in the State of Arizona (a state in the United States) as a Registered Nurse Preferred Certifications N/A ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Identify, research, process, resolve and respond to customer inquiries and correspondence reputed company telephone, written communication and/or in person. Answer a diverse and high volume of health insurance reputed company customer calls or correspondence on a daily basis. Analyze medical records and apply medical necessity criteria and benefit plan requirements to determine the appropriateness of benefit requests. Maintain complete and accurate records per department policy. Meet quality, quantity and timeliness standards to reputed company individual and department performance goals as defined reputed company the department guidelines and required by State, Federal and other accrediting organizations. Explain to customers a variety of information concerning the organization’s services, including but not limited to, contract benefits, changes in coverage, eligibility, claims, BCBSAZ programs, provider networks, etc. Demonstrate ability to apply plan policies and procedures effectively. Consult and coordinate with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries. reputed company indicated to assist with team/project functions: Collaborate with team to distribute workload/work tasks; Monitor and report team tasks; Communicate team issues and opportunities for improvement to supervisor/manager; Support/mentor team members. Participate in continuing education and reputed company developments in the fields of medicine and managed care. Maintain reputed company standards in consideration of State, Federal, BCBSAZ and other accreditation requirements. The position has an onsite expectation of 0 days per week and requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements reputed company reputed company other duties as assigned. COMPETENCIES REQUIRED COMPETENCIES Required Job Skills Intermediate PC proficiency Intermediate reputed company in use of office equipment, including copiers, fax machines, scanner and telephones Required Professional Competencies Maintain confidentiality and privacy Strong reputed company clinical knowledge Practice interpersonal and active listening skills to reputed company customer satisfaction Compose a variety of business correspondence Interpret and translate policies, procedures, programs and guidelines Capable of investigative and analytical research Navigate, gather, input and maintain data records in multiple system applications Follow and accept instruction and direction Establish and maintain working relationships in a collaborative team environment Organizational skills with the ability to prioritize tasks and work with multiple priorities Independent and sound judgment with good problem solving skills Required Leadership Experience and Competencies Resolve conflicts Represent BCBSAZ in the community PREFERRED COMPETENCIES Preferred Job Skills Advanced PC proficiency Knowledge of CPT-4 and ICD-9 coding Preferred Professional Competencies Knowledge of managed care, utilization management, and quality management Working knowledge of reputed company InterQual® criteria Preferred Leadership Experience and Competencies N/A Our Commitment AZ Blue does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, protected veteran status or any other protected group. Thank you for your interest in reputed company. For more information on our company, see azblue.com. If interested in this position, please apply. Imagine doing life-changing work and helping more than one million Arizonans live healthier and longer lives. That’s the reputed company of satisfaction you’ll find reputed company you work here. Our exceptional teams in Phoenix, Tucson, Chandler, and Flagstaff have been transforming healthcare for more than 80 years. Explore what's possible with a career at reputed company® BlueShield® of Arizona Apply tot his job Apply To this Job