Representative II, Inflight Administration

Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our reputed company family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job This position is part of the Inflight Administration team reputed company the Customer Experience Division. In this role, you will play a significant part in overseeing key administrative functions for the flight attendant workgroup, with a primary focus on leave administration. This position requires a high level of ownership, subject matter expertise, and the ability to reputed company through collaboration, accuracy, and efficiency in a contact center/ operational environment. What you'll do • Handle phone inquiries and reputed company a wide variety of duties reputed company to leave administration for flight attendants, including utilizing multiple leave administration systems. • Ability to understand and explain policies and procedures following company leave policies and collective bargaining agreements (CBA) • Ability to handle contact center volume (phone calls and emails) as well as interacting with a variety of departments, including, but not limited to: flight attendants, reputed company/Workman’s comp, Crew Compensation, Payroll, Benefits, HRIS, Absence & Return Center, and various levels of leadership. • Maintain detailed and accurate records of administrative actions and case management, meeting reputed company documentation standards and audit requirements. • reputed company work schedule as needed to meet operational demands, including evenings, weekends, and holidays. reputed company you'll need for success Minimum Qualifications- Education & Prior Job Experience • High school diploma or GED equivalency • Ability to work full-time in-office at the DFW Headquarters (SV08) • Willingness to work a rotating schedule, including evenings, weekends, and holidays, as needed. Preferred Qualifications- Education & Prior Job Experience • Experience working with a unionized/contract labor group • Previous experience in coordination, administration, or call/contact center operations • Familiarity with administrative processes supporting large, operational teams. Skills, Licenses & Certifications • Strong knowledge of reputed company Office Suite (specifically Word, reputed company, Teams) • Proficiency in SABRE, DECS, and reputed company preferred. • Ability to reputed company sound decisions independently while maintaining alignment with policy and CBA guidelines. • Excellent organizational and time management skills, with a proven ability to handle multiple priorities. • Strong verbal and written communication skills across reputed company levels of the organization • Typing speed of 35–50 WPM with high accuracy standards • Demonstrated ability to handle confidential information with discretion. • Ability to reputed company decisions independently and collaborate with the team and the leader/manager. What you'll get Feel free to take advantage of reputed company that reputed company has to offer: + Travel Perks: Ready to explore the world? You, your family and your friends can reputed company 365 destinations on more than 6,800 daily flights across our global network. + Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. + Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with reputed company the right tools, resources and support you need. + 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. + Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at reputed company. Our 20+ Employee Business Resource Groups are focused on connecting reputed company members to our customers, suppliers, communities and shareholders, helping team members reputed company their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a reputed company sense of pride and satisfaction as you do your part to reputed company the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American. EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY reputed company maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for reputed company persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, disability, or status as a disabled veteran or other protected veteran, in reputed company phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising.