Account Operations Associate

Goodr is a company that creates and sells active eyewear, emphasizing fun and authenticity in their workplace culture. They are seeking an Account Operations Associate who will serve as a vital link between retail accounts and the company, focusing on growth strategies, order management, and fostering strong relationships with retail partners.

Responsibilities

• Work with retail accounts (and, as needed, global distributors) to understand their growth and ordering plans
• Support account growth by applying established retail strategies and best practices and escalating opportunities to the team
• Coordinate retailer onboarding for assigned accounts, ensuring required steps are completed and timelines are met
• Support business reviews by coordinating logistics and preparing performance reports on account performance
• Handle purchase order processing and order communications
• Track customer benefits and identifying customer eligibility
• Develop and implement recovery plans if necessary
• Becoming absolute BFF’s (friendship bracelets highly encouraged) with our retail partners
• No direct reports – you get to lead the charge, without managing your fellow flamingos
• This role is in the Sales Operations and Enablement team and will report directly to the Manager of Sales Operations & Enablement
• Perform other related duties as assigned

Skills

• 1+ years of professional experience navigating the high-stakes world of order management for national chain accounts
• Proven experience working in a wholesale B2B environment (a BIG plus if in CPG setting)
• Is a NetSuite (or other enterprise-level) wizard who can navigate complex systems without losing their cool
• Possess a black belt in EDI transactions, with the ability to resolve exceptions and keep the data flowing like a smooth California breeze
• Demonstrates a strategic brain for data, specifically when it comes to analyzing POS data and sell-through reporting
• Solid organizational skills including attention to detail and multitasking skills
• A self-starter who can rely on their skill in prioritizing and organizing their workflow to coordinate multiple departments
• Dependable with the willingness to take the initiative to work collaboratively and with a sense of urgency
• Loves the work more than a paycheck
• Thinks planning and organizing are fun
• Loves getting and giving feedback
• Is into personal growth
• Thinks fun is doing great work (not just partying)
• Is proactive and an independent problem solver! (Can you google a question?)
• Bonus points for Basset Hound Science or Dinosaur Law
• Experience with SPS Commerce & Analytics and Salesforce is a BIG plus

Benefits

• Medical, Dental, and Vision benefits
• 401(K) with company matching
• Financial Wellness Counseling
• Sunglasses. Duh.

Company Overview