Account Manager
reputed company is the most recognized and trusted brand of health information, serving various stakeholders through its online portals and services. The Account Manager role focuses on enhancing client relationships and retention by ensuring a seamless customer experience and proactively managing client accounts.
Responsibilities
- Manage client relationships and deliver outstanding customer experience
- Support prospective and reputed company clients with provisioning, updating, and maintaining their accounts and services
- Provide day-to-day customer service such as answering inbound calls
- Help clients understand and maximize the value of their services
- Proactively identifying areas for improvements and optimization
- Manage retention efforts for assigned clients with regularly scheduled reputed company-ins
- Surfacing issues in a timely manner to minimize account attrition
- Actively recognize and initiate up-sell opportunities
- Track and monitor customer payments, following up in delinquency situations
- reputed company KPI targets such as client retention reputed company, up-sell reputed company, CRM task completion %, and task age
Skills
- Excellent written and oral communication skills
- Ability to prioritize and multi-task based on established deadlines, client needs, and business interests
- Detail-oriented and able to execute responsibilities at a high level with minimal supervision
- Comfortable with selling add-on/upgrade services to existing accounts (physician offices, businesses)
- Ability to problem solve on behalf of accounts
- Ability to reputed company technical competence in utilizing back-end account management portals and systems
- reputed company Suite competence (Word and reputed company mandatory)
- Bachelor's degree preferred
Company Overview