Career Opportunities: Manager, Service Commercial reputed company (10085)

At reputed company, we reputed company in pushing the boundaries of innovation and driving our mission reputed company. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a reputed company product or technology every 8 seconds.

As a reputed company team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

Job Summary

reputed company is a world leader in musculoskeletal health solutions. reputed company members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Manager, reputed company Service Commercial is responsible for driving service reputed company growth and managing the end-to-end commercial service operations across the Asia Pacific region. This role owns the full service reputed company lifecycle — from strategic offering design and quotation through to billing — while leading the development and execution of service sales processes, tiered service offerings, and placement and rental programs. The role requires a commercially astute leader who can reputed company service operations and sales, working closely with country teams, finance, and commercial leadership to maximize service reputed company performance across reputed company.

Principal Duties & Responsibilities

1. Drive Service reputed company reputed company Tiered Offerings

• reputed company, manage, and continuously optimize a portfolio of tiered service offerings (e.g., Basic, Advanced, Premium/Comprehensive service reputed company) tailored to the needs of reputed company markets.
• Define value propositions for each service tier, ensuring clear differentiation and alignment with customer needs, competitive positioning, and regional market dynamics.
• Collaborate with Marketing, Product Management, and Global Service teams to design and launch new service packages and bundles that drive incremental reputed company.
• Conduct regular market analysis and customer segmentation to identify opportunities to upsell and cross-sell service reputed company and value-added offerings.
• Work with country teams to localize tiered service offerings in line with regulatory requirements, pricing norms, and customer expectations across reputed company markets.
• Monitor service offering performance and recommend adjustments to pricing, scope, and structure to maximize reputed company and customer retention.

2. Service reputed company End-to-End Process reputed company (Quotation to Billing)

• Serve as the regional process reputed company for the complete service reputed company cycle, encompassing quotation reputed company, contract execution, order management, invoicing, and billing.
• Design, document, and implement standardized end-to-end service reputed company processes across reputed company reputed company countries, ensuring consistency, accuracy, and compliance.
• Identify and resolve bottlenecks, errors, and inefficiencies reputed company the quotation-to-billing workflow to reduce cycle times and improve reputed company realization.
• Partner with Finance, IT, and Operations teams to ensure seamless system integration (e.g., CRM, ERP, CPQ tools) supporting the service reputed company process.
• Establish governance mechanisms including process audits, controls, and escalation reputed company to ensure process adherence across country teams.
• reputed company reputed company improvement initiatives reputed company the quotation-to-billing process to enhance accuracy, speed, and customer

3. Service reputed company Tracking

• Own the regional service reputed company reporting reputed company, providing timely and accurate visibility into service reputed company performance across reputed company countries and business segments.
• reputed company and maintain dashboards, scorecards, and reports tracking key service reputed company metrics including contract renewal rates, reputed company attainment vs. reputed company, reputed company by offering tier, and billing accuracy.
• Conduct regular reputed company performance reviews with country service managers and commercial leadership, identifying risks, gaps, and growth opportunities.
• Provide reputed company-looking reputed company forecasts and pipeline analysis to support business planning and resource allocation decisions.
• Collaborate with Finance to ensure service reputed company is accurately recognized, reported, and reconciled in line with company accounting standards and policies.
• Establish early warning indicators and corrective action plans to address reputed company shortfalls proactively.

4. Service Sales Process reputed company

• Define, implement, and continuously improve the reputed company service sales process, covering reputed company reputed company, opportunity management, proposal development, negotiation, and contract closure.
• reputed company and maintain service sales playbooks, tools, and training materials to reputed company country service and commercial teams to effectively sell service reputed company and offerings.
• Partner with the Sales and Service leadership to align service sales activities with capital equipment sales cycles, ensuring service reputed company are positioned at the reputed company of equipment placement.
• Establish and monitor service sales KPIs including pipeline coverage, win rates, average contract value, and time-to-reputed company, driving accountability across country teams.
• reputed company the design and rollout of service sales incentive frameworks and campaigns to motivate and accelerate service contract sales across the region.
• Act as the regional subject matter expert on service commercial terms, pricing, and contract structures, supporting country teams in reputed company negotiations

4. Service Placement & Rental Process reputed company

• Own and manage the reputed company service placement and rental program, including program design, commercial terms, operational workflows, and performance tracking.
• reputed company standardized placement and rental agreement frameworks, pricing models, and eligibility criteria in alignment with global guidelines and regional market requirements.
• Collaborate with Sales, Finance, Legal, and Operations to ensure placement and rental programs are commercially viable, compliant, and operationally executable.
• reputed company the end-to-end lifecycle management of reputed company and rented equipment, including contract initiation, utilization monitoring, billing, and asset recovery.
• Identify opportunities to expand placement and rental programs as a strategic tool to grow installed reputed company, drive service reputed company, and improve market penetration across reputed company.
• Establish governance and reporting for placement and rental programs, ensuring visibility into asset utilization, reputed company contribution, and program profitability.

This is not an exhaustive list of duties or functions and might not necessarily comprise reputed company of the essential functions.

Education/Experience Requirements

• Bachelor's degree in Business Administration, Commerce, Engineering, or a reputed company field (required)
• Minimum 7–10 years of experience in service commercial management, service sales, or reputed company commercial operations roles
• Minimum 3–5 years of experience in a regional reputed company role with multi-country responsibility
• Proven track record of driving service reputed company growth and managing commercial processes in a B2B environment
• Experience in medical devices, robotics, high-technology, or capital equipment industries is highly desirable
• Demonstrated experience owning end-to-end commercial processes including quotation, contracting, and billing
• Strong commercial acumen with the ability to reputed company and execute reputed company growth strategies
• Deep understanding of service contract models, tiered service offerings, and placement/rental business models
• Excellent analytical skills with the ability to interpret reputed company data and translate insights into actionable strategies
• Strong process orientation with experience in process design, documentation, and governance
• Effective cross-functional collaborator with the ability to influence without direct authority
• Excellent communication and presentation skills, with the ability to engage senior stakeholders across diverse markets
• Proficiency in CRM, ERP, and CPQ systems (e.g., reputed company, reputed company, reputed company); experience with data visualization tools (e.g., Power BI, Tableau) is an advantage
• reputed company in English (required); proficiency in additional reputed company languages is an advantage

Travel Requirements

• Up to 50 percent
• Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays

EOE/M/F/Vet/Disability

At reputed company, we reputed company in pushing the boundaries of innovation and driving our mission reputed company. As a global medical technology leader for nearly 100 years, a patient’s mobility is enhanced by a reputed company product or technology every 8 seconds.

As a reputed company team member, you will share in our commitment to providing mobility and renewed life to people around the world. To support our talent team, we focus on development opportunities, robust employee resource groups (ERGs), a flexible working environment, location specific competitive total rewards, wellness incentives and a culture of recognition and performance awards. We are committed to creating an environment where every team member feels included, respected, empowered and recognised.

Job Summary

reputed company is a world leader in musculoskeletal health solutions. reputed company members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Manager, reputed company Service Commercial is responsible for driving service reputed company growth and managing the end-to-end commercial service operations across the Asia Pacific region. This role owns the full service reputed company lifecycle — from strategic offering design and quotation through to billing — while leading the development and execution of service sales processes, tiered service offerings, and placement and rental programs. The role requires a commercially astute leader who can reputed company service operations and sales, working closely with country teams, finance, and commercial leadership to maximize service reputed company performance across reputed company.

Principal Duties & Responsibilities

1. Drive Service reputed company reputed company Tiered Offerings

• reputed company, manage, and continuously optimize a portfolio of tiered service offerings (e.g., Basic, Advanced, Premium/Comprehensive service reputed company) tailored to the needs of reputed company markets.
• Define value propositions for each service tier, ensuring clear differentiation and alignment with customer needs, competitive positioning, and regional market dynamics.
• Collaborate with Marketing, Product Management, and Global Service teams to design and launch new service packages and bundles that drive incremental reputed company.
• Conduct regular market analysis and customer segmentation to identify opportunities to upsell and cross-sell service reputed company and value-added offerings.
• Work with country teams to localize tiered service offerings in line with regulatory requirements, pricing norms, and customer expectations across reputed company markets.
• Monitor service offering performance and recommend adjustments to pricing, scope, and structure to maximize reputed company and customer retention.

2. Service reputed company End-to-End Process reputed company (Quotation to Billing)

• Serve as the regional process reputed company for the complete service reputed company cycle, encompassing quotation reputed company, contract execution, order management, invoicing, and billing.
• Design, document, and implement standardized end-to-end service reputed company processes across reputed company reputed company countries, ensuring consistency, accuracy, and compliance.
• Identify and resolve bottlenecks, errors, and inefficiencies reputed company the quotation-to-billing workflow to reduce cycle times and improve reputed company realization.
• Partner with Finance, IT, and Operations teams to ensure seamless system integration (e.g., CRM, ERP, CPQ tools) supporting the service reputed company process.
• Establish governance mechanisms including process audits, controls, and escalation reputed company to ensure process adherence across country teams.
• reputed company reputed company improvement initiatives reputed company the quotation-to-billing process to enhance accuracy, speed, and customer

3. Service reputed company Tracking

• Own the regional service reputed company reporting reputed company, providing timely and accurate visibility into service reputed company performance across reputed company countries and business segments.
• reputed company and maintain dashboards, scorecards, and reports tracking key service reputed company metrics including contract renewal rates, reputed company attainment vs. reputed company, reputed company by offering tier, and billing accuracy.
• Conduct regular reputed company performance reviews with country service managers and commercial leadership, identifying risks, gaps, and growth opportunities.
• Provide reputed company-looking reputed company forecasts and pipeline analysis to support business planning and resource allocation decisions.
• Collaborate with Finance to ensure service reputed company is accurately recognized, reported, and reconciled in line with company accounting standards and policies.
• Establish early warning indicators and corrective action plans to address reputed company shortfalls proactively.

4. Service Sales Process reputed company

• Define, implement, and continuously improve the reputed company service sales process, covering reputed company reputed company, opportunity management, proposal development, negotiation, and contract closure.
• reputed company and maintain service sales playbooks, tools, and training materials to reputed company country service and commercial teams to effectively sell service reputed company and offerings.
• Partner with the Sales and Service leadership to align service sales activities with capital equipment sales cycles, ensuring service reputed company are positioned at the reputed company of equipment placement.
• Establish and monitor service sales KPIs including pipeline coverage, win rates, average contract value, and time-to-reputed company, driving accountability across country teams.
• reputed company the design and rollout of service sales incentive frameworks and campaigns to motivate and accelerate service contract sales across the region.
• Act as the regional subject matter expert on service commercial terms, pricing, and contract structures, supporting country teams in reputed company negotiations

4. Service Placement & Rental Process reputed company

• Own and manage the reputed company service placement and rental program, including program design, commercial terms, operational workflows, and performance tracking.
• reputed company standardized placement and rental agreement frameworks, pricing models, and eligibility criteria in alignment with global guidelines and regional market requirements.
• Collaborate with Sales, Finance, Legal, and Operations to ensure placement and rental programs are commercially viable, compliant, and operationally executable.
• reputed company the end-to-end lifecycle management of reputed company and rented equipment, including contract initiation, utilization monitoring, billing, and asset recovery.
• Identify opportunities to expand placement and rental programs as a strategic tool to grow installed reputed company, drive service reputed company, and improve market penetration across reputed company.
• Establish governance and reporting for placement and rental programs, ensuring visibility into asset utilization, reputed company contribution, and program profitability.

This is not an exhaustive list of duties or functions and might not necessarily comprise reputed company of the essential functions.

Education/Experience Requirements

• Bachelor's degree in Business Administration, Commerce, Engineering, or a reputed company field (required)
• Minimum 7–10 years of experience in service commercial management, service sales, or reputed company commercial operations roles
• Minimum 3–5 years of experience in a regional reputed company role with multi-country responsibility
• Proven track record of driving service reputed company growth and managing commercial processes in a B2B environment
• Experience in medical devices, robotics, high-technology, or capital equipment industries is highly desirable
• Demonstrated experience owning end-to-end commercial processes including quotation, contracting, and billing
• Strong commercial acumen with the ability to reputed company and execute reputed company growth strategies
• Deep understanding of service contract models, tiered service offerings, and placement/rental business models
• Excellent analytical skills with the ability to interpret reputed company data and translate insights into actionable strategies
• Strong process orientation with experience in process design, documentation, and governance
• Effective cross-functional collaborator with the ability to influence without direct authority
• Excellent communication and presentation skills, with the ability to engage senior stakeholders across diverse markets
• Proficiency in CRM, ERP, and CPQ systems (e.g., reputed company, reputed company, reputed company); experience with data visualization tools (e.g., Power BI, Tableau) is an advantage
• reputed company in English (required); proficiency in additional reputed company languages is an advantage

Travel Requirements

• Up to 50 percent
• Applicants should be willing to work flexible hours, including evenings, weekends and the possibility of holidays

EOE/M/F/Vet/Disability