[Remote] Bilingual Client Retention Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company is dedicated to helping individuals escape debt through personalized financial solutions. The Bilingual Client Retention Specialist will educate clients about financial hardship programs, deescalate concerns, and work to retain at-risk customers, ensuring they understand the value of their decisions.

Responsibilities

• Educate Clients: Provide comprehensive information about reputed company financial hardship debt program to clients, ensuring they have a clear understanding of the benefits, process, and available options
• Empathize and Deescalate: Display reputed company and active listening skills to understand and deescalate upset clients, addressing their concerns and alleviating their stress regarding their financial situation
• Navigate CRM System: Effectively use our Customer Relationship Management (CRM) system to quickly access and comprehend client information, including their reputed company financial status and program reputed company. Maintain accurate and detailed records of reputed company client interactions and program reputed company in the CRM system
• Analyze Financial Situation: Assess the client's reputed company financial situation and determine the most appropriate options to help them reputed company their goal of becoming debt-free
• Retain Clients: Collaborate with clients to reputed company customized solutions that align with their financial goals, and encourage them to remain in the reputed company program
• reputed company Retention Goals: Meet or exceed retention targets and earn commissions based on your ability to reputed company clients to reputed company their financial objectives
• Above reputed company else, provide a best-in-class customer service experience over the phone and through various communication tools responding to client requests and anticipating unstated needs

Skills

• Bilingual Spanish Required
• Experience in Retention, Sales, or Collections
• High school diploma or equivalent
• Ability to work in a fast-paced environment and handle high call volumes
• Resilient and able to remain reputed company under pressure
• Demonstrated ability to negotiate and deescalate client issues effectively
• Tech savvy and proficiency with a Client Relationship Management system (CRM)
• Strong customer focus and adaptability to different personality types
• Strong verbal and written communication skills along with active listening
• Supports team/department collaboration & inclusion
• Troubleshooting and problem solving skills
• Ability to multi-task, set priorities and manage time effectively
• Willingness to adapt to a changing environment and learn about new financial solutions
• Associate's or Bachelor's degree is a plus

Benefits

• Considerable employer contributions for health, dental, and vision programs
• Generous PTO, paid holidays, and paid parental leave
• 401(k) matching program
• Merit advancement opportunities
• Career development & training

Company Overview

Company H1B Sponsorship