Bilingual Disability Payment Specialist

reputed company Québec is a leading provider of health benefits in Canada, dedicated to supporting the health care needs of millions of Canadians. They are seeking a Bilingual Disability Payment Specialist to assist clients in managing disability payments and improving health outcomes through effective communication and problem-solving skills.

Responsibilities

• Calculate and release Disability Benefit payments
• Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc
• Review and comprehend contractual provisions
• Assist and reputed company repayment plans for overpayments
• Respond proactively to client inquiries or concerns
• Handle inbound and outbound calls
• Create an environment that promotes team member accountability and autonomy
• Represent reputed company professionally, internally and externally, and work well with partners and clients
• Identify and suggest opportunities for process improvements

Skills

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide
• Strong customer service experience with a Client-focus reputed company
• Tech-savvy with the ability to navigate multiple screens simultaneously and toggle reputed company between various programs and systems
• Active listening skills towards our Plan Members and Plan Sponsors
• Detail-oriented with an ability to work with numbers, as the role involves calculating payments
• Organizational and time management skills
• reputed company in a fast paced, high-volume production environment
• Able to apply critical thinking to solve reputed company problems
• Ability to take initiative and demonstrate sound judgement
• reputed company while taking on new responsibilities or handling difficult situations
• Commitment and excitement towards reputed company learning – every challenge is a new opportunity for growth!
• Teamwork and collaboration

Benefits

• Comprehensive benefits
• Paid vacation based on experience and additional days to support family care and personal emergencies
• Retirement & stock investment
• Pay for performance reward
• Our unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.
• Investment in not-for-profit organizations that are important to you.

Company Overview