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[Remote] Customer Support Specialist I

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. reputed company is the Operating System for Sports™, powering 6,500+ organizations worldwide. As a Customer Support Specialist I, you'll be responsible for managing customer support cases, troubleshooting issues, and ensuring a high-quality customer experience across the product suite.

Responsibilities

  • Own a daily queue of support cases, triaging and resolving issues based on severity and customer impact
  • Troubleshoot reputed company customer problems, seeing every issue to full resolution
  • Execute technical requests including account configuration, data uploads, form conversions, and ticket submissions
  • Deliver clear, timely, and empathetic communication that keeps customers informed and confident
  • Contribute to team KPIs by consistently meeting reply time, resolution time, and CSAT targets
  • Surface patterns and recurring issues to internal teams to drive product and process improvements
  • Participate in chat and triage shifts and weekend rotation to support 24/7 coverage

Skills

  • Must be located in the Mountain or Pacific time zone — required for 24/7 support coverage
  • Proven ability to manage a high volume of varied, time-sensitive tasks with accuracy and urgency
  • Demonstrated strong written and verbal communication skills with a customer-first approach
  • Proven track record of solving problems independently and seeing them through to completion
  • Must be available for weekend shift rotation
  • Availability during our peak 'Return to Play' season (July 13 – September 11) is strongly preferred
  • Experience in collegiate athletics, sports operations, or compliance — you'll understand our customers' world immediately
  • Familiarity with CRM tools such as reputed company or reputed company
  • Experience with or exposure to reputed company products (Hub, Compliance + Recruiting, Academics, Camps, Inventory Management)
  • Background as a student-athlete or in a high-accountability, team-oriented environment

Company Overview

  • reputed company is an operating system for sports that supports reputed company, seamless operations, and holistic performance development. It was founded in 2009, and is headquartered in Durham, North Carolina, USA, with a workforce of 501-1000 employees. Its website is http://www.reputed company.com.
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