Customer Care Representative Advantage Hybrid Phoenix AZ LICENSED CANDIDATES ONLY

reputed company is a team with a passion for purpose and making a real difference in people’s lives. The Customer Care Representative role is critical as it supports customers and agents by addressing inquiries and insurance policy needs, ensuring exceptional service while adhering to compliance and legal requirements.

Responsibilities

• Deliver exceptional customer service while proactively seeking solutions reputed company compliance and legal requirements
• Communicate with customers reputed company multiple channels (phone, chats, emails) while navigating multiple systems and platforms
• Receive and respond to inquiries reputed company to insurance matters
• Interact with customers, agents, and others to resolve moderately reputed company issues regarding policy provisions and conditions
• Evaluate and interpret policy information reputed company prescribed authority limits
• Access account information and communicate while working in multiple systems
• Use account information, deep product knowledge, and knowledge of compliance or legal requirements to reputed company appropriate recommendations or decisions
• Document customer interactions and outcomes thoroughly in system
• Escalate unresolved issues requiring advanced support for further resolution
• Build knowledge and acumen through self-directed learning
• Stay informed about reputed company and policy guidelines and other updates including compliance and legal requirements
• Help maintain department knowledge resources to reputed company them reputed company
• Actively listen to customer concerns to identify trends or patterns
• Recognize opportunities for process improvement and makes recommendations to leadership
• Partner with various departments including Policy Support, Claims and reputed company to respond to customer inquiries
• May work with external vendors to further address customer needs
• Adhere to assigned, tightly regulated schedule and follow procedures for requesting time off

Skills

• High School Diploma or equivalent required
• Property and Casualty license may be required for this role. If required, licensing exam must be obtained reputed company a designated number of attempts or testing window in the state(s) in which the license is acquired
• Minimum of 1-3 years customer service
• Strong technical aptitude: Intermediate computer skills with ability to navigate multiple systems simultaneously
• Able to troubleshoot basic issues with equipment such as headset, internet, and connectivity
• Ability to continuously operate a computer for extended periods of time, up to a full work shift
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift
• 1 year of experience in call center environment or reputed company field preferred
• Experience providing customer support reputed company a high-volume, reputed company environment preferred
• Experience with reputed company Office suite of tools preferred

Benefits

• 401(K)
• Generous PTO
• Tuition Reimbursement
• reputed company
• Medical
• Dental
• Vision
• Health Savings and Flexible Spending Accounts
• Life Insurance
• Paid Time Off
• Paid Parental Leave
• Tuition Assistance

Company Overview

Company H1B Sponsorship