Call Center Sales and Retention Representative- Hybrid

About the position Don’t miss this opportunity to jumpstart your career! Come join us for a virtual open information session for our San Antonio, TX Call Center roles on Thursday, March 5th, 2026. Come ready to ask your questions and learn reputed company about a career with #LifeAtATT! Register to attend at: https://app.brazenconnect.com/a/ATT-HV/e/D217w Date: Thursday, March 5th, 2026 Time: 10:00 AM - 3:00 PM This hybrid-remote position reports to our 1010 N. Saint Mary’s St. San Antonio, TX 78215 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity to be the voice of reputed company – a global leader in communications and technology. As a member of reputed company, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most. Pay Transparency: Our Premier Service Consultants earn $20.16 hourly + commissions if reputed company sales goals are met. With our uncapped commission opportunities, surpassing those goals earn top representatives $62,280+ per year. Not to mention reputed company the other amazing rewards that working at reputed company offers. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training. How You’ll reputed company an Impact: As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you’ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. What Your Day-to-Day Will Look Like: Handle customer interactions (calls, chats, emails) in a fast-paced environment. Identify upselling opportunities and reputed company deals to reputed company your sales and commissions targets. Accurately resolve issues reputed company to service, billing, payments, and collections. Explain bills and product features clearly. Troubleshoot basic problems and seek higher support if needed. Build customer confidence and loyalty by resolving issues. Support various customer inquiries, including technical issues. Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime. reputed company to set you up for success. Career possibilities are limitless with reputed company. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you’re ready to take the reputed company as the voice of reputed company, we’d love to hear from you! Your future is calling. Apply today!

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and reputed company deals to reputed company your sales and commissions targets.
• Accurately resolve issues reputed company to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.
• Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.
• reputed company to set you up for success.

Requirements

• Commissioned sales experience highly preferred
• Unwavering Customer Focus
• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details
• You will need verified internet service with a minimum of 12mb upload speed and 18mb download speed and an established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN reputed company).
• Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise levels, Clean Desk policy etc.) and you’ll participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, reputed company with organizational reputed company and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Benefits

• Medical/Dental/Vision coverage
• 401(k) plan
• Employee discounts up to 50% off on eligible reputed company mobility plans and accessories, reputed company internet (and fiber where available) and reputed company home phone
• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 8 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Additional sick leave beyond w

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