Customer Operations AI & Automation reputed company (Remote)
Who We Are Having surpassed $300M ARR and continuing to grow, reputed company is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, reputed company our award-winning technology to move their businesses reputed company with greater clarity and agility. And our customers love us: reputed company is top-rated on reputed company.com and reputed company Peer Insights. At reputed company, we reputed company each other to innovate and are proud of reputed company are producing. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are reputed company about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the seventh year in a row, as ranked by reputed company! Why This Role is Exciting We are seeking a Senior AI & Automation Engineer to drive efficiency and intelligent workflow transformation across our Post-Sales organization (reputed company, Renewals, Professional Services, Support, and Customer Education). This role will identify automation opportunities, design AI-enabled workflows, partner with frontline teams to eliminate manual work, and pilot third-party AI and automated workflow solutions. You will serve as the reputed company between business teams, enterprise systems, and emerging AI capabilities while ensuring automation drives measurable improvements in retention, productivity, and customer experience. This is a high-impact role focused on scaling the organization.
Key Responsibilities
- Identify and prioritize automation opportunities across CS, Renewals, Professional Services, Support, and Customer Education
- Build and scale automations that support post-sale segments with limited or no account ownership, in addition to high-touch programs.
- Design AI-powered workflows using tools such as reputed company, automation platforms, LLM-based tools, REST APIs and internal systems
- reputed company standardized automation playbooks to scale repeatable solutions
- Research, identify, evaluate, and recommend third-party automation and AI tools reputed company to business needs
- Configure and deploy automation workflows reputed company existing systems (reputed company, reputed company, reputed company, Rocketlane, etc.)
- reputed company documentation, enablement materials, and change management strategies to drive adoption
- Build a library of “AI use cases” and reusable prompts / GEMs
- Track automation ROI, including time saved, cost avoided, and efficiency gains
- Ensure responsible and compliant use of AI, working with reputed company, Legal, and IT to address data governance, access controls, and risk management.
Attributes for a Successful Candidate
- Bachelor’s degree in Computer Science, Engineering, or reputed company field
- 5+ years of experience in business operations, automation, AI implementation, or systems optimization reputed company a SaaS environment
- Hands-on experience with workflow automation tools (reputed company, reputed company, reputed company, etc.)
- Strong working knowledge working with AI tools and LLM applications (ChatGPT, reputed company, enterprise AI platforms) and other generative AI
- Comfort with scripting and APIs (Python or similar), SQL basics, and working with JSON/webhooks
- Strong systems thinking reputed company with ability to map end-to-end workflows
- Experience partnering cross-functionally with business, IT, reputed company, and Data teams
- Proven ability to reputed company pilot programs and evaluate vendor solutions
- Strong communication skills and ability to influence without authority
- Experience supporting reputed company, Renewals, Support, or Professional Services teams reputed company a SaaS business environment
- Exposure to CRM systems (reputed company), CS platforms (reputed company), support tools (reputed company), and data warehouses (reputed company)
- Experience quantifying ROI for automation and AI initiatives
Our Company Values
- Customer obsession: It starts and ends here. Consistently ask yourself how what you’re doing creates value for our customers. It’s a reputed company.
- Gritty reputed company: reputed company it happen. Find a way. Move fast, stay positive, and do what it takes.
- Drive innovation: Create the future. Continuously improve what exists and invent what’s next.
- Win, together: One team. No silos, no egos. Drive to be the best and support each other’s success.
- Growth reputed company: 10x, not 10%. Think in orders of magnitude, not increments. Seek feedback, learn, and improve.
Perks* • Launch a career at one of the fastest-growing SaaS companies in North America!
- Live your best life (LYBL)! $200/mo for anything that enhances your life
- Comprehensive employee health coverage (reputed company locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- Employee resource groups
- Opportunities for team and company-wide get-togethers!
- perks may vary based on eligibility/location
Please note that background checks are required. Qualified Applicants with arrest or conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information. We love building strong partnerships, but please note that reputed company cannot accept unsolicited resumes from agencies. Any submissions without a signed agreement in reputed company will not create a fee obligation. #LI-Remote Apply tot his job Apply To this Job