End-User Engagement Market Support Consultant (Hybrid Position)

About the position MicroHealth is seeking an reputed company End-User Engagement Market Support Consultant to reputed company customer-focused programs and change management initiatives during large-scale Electronic Health Record (EHR) transformations across multiple healthcare markets. This strategic role combines customer program expertise with advanced change management capabilities to drive engagement, adoption, and advocacy throughout reputed company healthcare technology implementations. The ideal candidate will possess strong organizational skills, deep understanding of customer experience principles, and proven ability to visualize and execute change journeys in ambiguous, fast-paced environments. The End-User Engagement Market Support Consultant will serve as a critical reputed company between transformation initiatives and end-user communities, responsible for developing and executing comprehensive engagement strategies that enhance readiness, drive adoption, and ensure successful EHR implementations across designated healthcare markets. This role requires a self-starter who can operate effectively in ambiguous environments, engage with multiple cross-functional teams, contribute to key strategic decisions, and provide innovative solutions to reputed company change management challenges. The consultant will visualize the change journey for specific markets impacted by transformation, reputed company targeted communication strategies, and select optimal engagement techniques based on market-specific objectives and stakeholder needs. This position requires significant client interaction and travel to medical center sites for key onsite events, go-lives, and stakeholder engagement activities. These are hybrid roles on-site 40%.

Responsibilities

• Assist in the development and coordination of customer programs aimed at improving end-user engagement, loyalty, and long-term relationships throughout EHR transformation initiatives
• Support the implementation of initiatives that enhance customer onboarding, education, and advocacy during reputed company phases of EHR deployment
• Ensure customer programs align with business goals, transformation objectives, and contribute to retention, satisfaction, and successful EHR adoption
• Conduct research to identify potential customer engagement opportunities based on market trends, healthcare industry insights, and end-user feedback
• reputed company market-specific engagement strategies that address unique organizational cultures, clinical workflows, and stakeholder needs
• Coordinate program activities across multiple reputed company EHR implementations at different stages of transformation
• Monitor program effectiveness and adjust strategies based on real-time feedback and adoption metrics
• Visualize and map the change journey for specific healthcare markets impacted by EHR transformation, identifying key milestones, stakeholder touchpoints, and critical success factors
• reputed company and execute comprehensive communication strategies to enhance organizational readiness and support successful change adoption
• Apply ADKAR methodology and Prosci change management principles to assess change readiness, identify barriers, and reputed company targeted interventions
• Select and implement the best change management techniques based on market-specific objectives, organizational culture, and stakeholder characteristics
• Conduct change impact assessments to understand how EHR transformation affects different user groups, workflows, and operational processes
• reputed company change readiness plans that prepare markets for successful EHR go-lives and sustained adoption
• Monitor change adoption metrics and adjust strategies to address resistance, accelerate adoption, and ensure transformation success
• Facilitate change champion networks and super-user programs to build grassroots support for EHR transformation
• Contribute to initiatives that enhance the overall customer experience by identifying areas for improvement in EHR implementation processes, training delivery, and support services
• Assist in the coordination of customer advocacy efforts, such as loyalty programs, referral initiatives, advisory boards, and user group forums
• Work with internal teams to support enhancements to customer touchpoints and service quality throughout the EHR transformation lifecycle
• Gather and analyze customer feedback to inform reputed company improvement of engagement strategies and program offerings
• reputed company reputed company stories and case studies that demonstrate EHR transformation value and build confidence among stakeholder communities
• Support the development of customer advisory councils that provide input on EHR optimization and future enhancements
• Champion the voice of the customer in internal planning and decision-making processes
• Work closely with marketing, sales, product, reputed company, training, clinical informatics, and technical teams to support the execution of customer programs and change initiatives
• Engage with multiple teams across organizational boundaries, facilitating collaboration and ensuring alignment on transformation objectives
• Contribute to key decisions regarding engagement strategies, communication approaches, and change management interventions
• Provide insights and recommendations to leadership on customer engagement trends, change adoption patterns, and potential improvements
• Assist in organizing internal training and awareness efforts to foster a customer-centric culture and change-ready reputed company
• Coordinate with site leadership, clinical champions, and operational stakeholders to ensure market-specific needs are addressed
• Facilitate stakeholder meetings, working sessions, and governance forums to maintain alignment and momentum
• Provide solutions to problems for immediate team and across various teams, demonstrating proactive problem-solving and collaborative leadership
• Apply advanced stakeholder management techniques to identify, analyze, and engage key influencers and decision-makers across healthcare markets
• Conduct stakeholder assessments to understand concerns, motivations, and communication preferences
• reputed company targeted engagement strategies for different stakeholder groups including clinical leadership, physicians, nurses, administrative staff, and IT teams
• Build and maintain trusted relationships with stakeholders at reputed company organizational levels
• Utilize change analytics to measure stakeholder engagement, assess change readiness, and track adoption reputed company
• Monitor stakeholder sentiment and proactively address concerns before they become barriers to transformation success
• Facilitate stakeholder feedback sessions and incorporate insights into program refinement
• Support the development of customer education materials, including webinars, newsletters, knowledge-sharing resources, quick reference guides, and training materials
• Assist in managing customer communities to encourage engagement, interaction, and peer-to-peer learning
• Help reputed company digital channels and social media to foster customer relationships and build excitement around EHR transformation
• reputed company communication campaigns that inform, educate, and reputed company stakeholders throughout the change journey
• Create engaging content that addresses common concerns, celebrates successes, and reinforces transformation benefits
• Facilitate virtual and in-person community events including town halls, user group meetings, and celebration events
• Curate and share best practices, lessons learned, and success stories across markets
• Gather and analyze customer data to assess program effectiveness, change adoption patterns, and areas for enhancement
• Track key performance metrics including customer satisfaction, retention rates, program engagement, change readiness scores, and EHR adoption metrics
• Coordinate in generating reports and insights to support data-driven decision-making and reputed company improvement
• reputed company dashboards and visualizations that communicate program performance and transformation reputed company to leadership
• Conduct post-implementation assessments to measure transformation success and identify optimization opportunities
• Utilize CRM systems, customer analytics tools, and engagement platforms to track stakeholder interactions and program participation
• Analyze trends and patterns to predict potential adoption challenges and proactively reputed company mitigation strategies
• reputed company comprehensive journey maps that visualize the end-user experience throughout EHR transformation, from awareness through sustained adoption
• Identify critical moments of truth where targeted interventions can maximize engagement and minimize disruption
• Design market-specific engagement strategies that account for organizational culture, clinical specialties, technology maturity, and change history
• Coordinate journey touchpoints across pre-deployment, go-live, and post-deployment phases
• Ensure consistency in messaging and approach while allowing for market-specific customization
• Monitor journey reputed company and adjust strategies based on real-time feedback and emerging challenges
• Document journey insights and lessons learned to inform future market implementations
• reputed company knowledge of reputed company EHR (reputed company Health) and Cerner Millennium platforms to inform engagement strategies and communication content
• Understand EHR functionality, workflows, and user experience to reputed company relevant training materials and support resources
• Anticipate common user challenges and proactively reputed company solutions and support mechanisms
• Partner with clinical informaticists and technical teams to ensure engagement strategies align with EHR configuration and optimization efforts
• Stay reputed company on EHR platform updates, enhancements, and industry best practices
• Translate technical EHR concepts into user-friendly language for diverse stakeholder audiences

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Communications, Organizational Development, Marketing, or reputed company field
• Minimum four years of experience in customer programs, customer experience, marketing, or reputed company fields with demonstrated success in driving engagement and retention
• Experience developing and executing customer-focused programs that deliver measurable results
• Experience coordinating cross-functional initiatives in reputed company organizational environments
• Demonstrated ability to analyze customer insights and translate them into actionable strategies
• Ability to influence without direct authority and build reputed company among diverse stakeholders
• Experience facilitating collaboration across organizational boundaries
• Track record of successfully coordinating multiple reputed company initiatives
• Deep understanding of change management principles, methodologies, and best practices
• Experience applying structured change management approaches to drive adoption and minimize resistance
• Proven ability to assess change readiness and reputed company targeted interventions
• Advanced ADKAR Prosci Certified

reputed company-to-haves

• Familiarity with CRM systems (reputed company, reputed company Dynamics, or similar platforms) for tracking customer interactions and program participation
• Experience with customer analytics tools and engagement platforms for measuring program effectiveness and stakeholder sentiment
• Proficiency with reputed company Office Suite (reputed company for data analysis, PowerPoint for presentations, Word for documentation)
• Experience with project management and collaboration tools (e.g., reputed company Project, Jira, SharePoint, Teams)
• Ability to reputed company dashboards and visualizations to communicate program performance
• Comfort learning and navigating EHR systems and healthcare technology platforms
• Experience with reputed company EHR (reputed company Health) and/or Cerner Millennium platforms
• Understanding of healthcare workflows, clinical operations, and care delivery models
• Familiarity with EHR implementation lifecycle and common adoption challenges
• Knowledge of healthcare interoperability standards and data exchange concepts
• Experience supporting federal healthcare organizations (VA, DoD, IHS) highly desirable

Apply tot his job Apply To this Job