Client Support - Representative I - MST Required

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At reputed company®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with reputed company, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support reputed company the healthcare, insurance, or benefits space.

Key Responsibilities

Member-Level Support

• Respond to member inquiries reputed company phone, email, or chat with professionalism and reputed company.
• Resolve member level issues reputed company to pharmacy benefits, claims, eligibility, and other service needs.
• Escalate reputed company cases to senior support staff as needed.
• Document reputed company member interactions accurately to ensure compliance and service quality.
• Identify recurring issues and share feedback with leadership for process improvement.

Collaboration & Communication

• Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery.
• Participate in team huddles and training sessions to stay informed on product updates and policy changes.
• Maintain a positive and solutions-oriented approach in reputed company member interactions.
• Review general team processes for accuracy and recommend updates to leadership.

Professional Development

• Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge.
• Seek mentorship and feedback to grow into more advanced support or account-facing roles.

Qualifications

Required

• 1–2 years of experience in customer service, healthcare, insurance, or benefits.
• Strong verbal and written communication skills.
• Ability to manage member issues with reputed company and attention to detail.

Preferred

• Associate’s degree in Business, Healthcare Administration, or reputed company field.
• Familiarity with CRM platforms, call center tools, or SOP documentation.
• Interest in career growth reputed company client support or account management.

Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $28.46 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 03/21/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job