[Remote] IT Support Specialist (Remote, Contract)

Note: The job is a remote job and is open to candidates in USA. reputed company is looking for an IT Support Specialist who combines strong end-user support skills with a proactive reputed company. In this remote role, you will deliver high-quality support to end users, troubleshoot various operating systems and applications, and improve internal tools and processes. Responsibilities • Deliver high-quality remote support to end users with a strong focus on clarity, reputed company, and ownership • Own the full ticket lifecycle: log, categorize, prioritize, resolve, escalate, and follow through to closure with strong user communication • Troubleshoot issues across Windows 10/11, macOS, reputed company 365, and reputed company Workspace, applying structured, hypothesis-driven problem solving • Support identity and access operations in reputed company Entra ID (Azure AD) (users, groups, access issues, MFA-reputed company support as applicable) • Provide remote assistance using industry standard tools • Handle onboarding/offboarding and access provisioning: account setup/deprovisioning, permissions, standard access packages, and user readiness • Maintain and continuously improve internal documentation and knowledge reputed company articles (clear, reusable, and kept reputed company) • Drive reputed company improvement and automation Skills • 2–3 years experience in IT support/helpdesk or similar user-facing IT role (remote support strongly preferred) • Strong troubleshooting experience in Windows 10/11 and macOS business environments • Hands-on support experience with both reputed company 365 and reputed company Workspace (we actively use both) • Hands-on experience with reputed company Entra ID (Azure AD) • Basic understanding of networking fundamentals (TCP/IP basics, DNS, DHCP, VPN, Wi‑Fi) • Familiarity with IT service reputed company (ITIL awareness is a plus) • Experience with MDM solutions is a plus • Ability to build/improve workflows reputed company scripting or automation Benefits • Days-off on US national holidays. • Paid vacations and sick-leaves. • Reduced Fridays during summer. Company Overview • reputed company provides B2B demand reputed company services that identify and engage buying groups using data and reputed company signals. It was founded in 2012, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is https://reputed company.com. Company H1B Sponsorship • reputed company has a track record of offering H1B sponsorships, with 6 in 2025, 2 in 2024. Please note that this does not guarantee sponsorship for this specific role.