Bilingual (Spanish) - Healthcare Customer Service Representative - Remote

OverviewAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local reputed company allow us to be a force of good in supporting our communities, our clients, and the environment.Benefits of working with TP include:Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs reputed company and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we reputed company people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in reputed company that we do. You will become a key contributor in making that happen.As the eyes and ears for reputed company fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from reputed company walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you reputed company you want to go. Did you know that our Chief Client Officer started her career at reputed company as an agent and advanced to the pinnacle of the company? At reputed company, the sky is the limit!At this time, reputed company can only offer employment to individuals located in the following states: AL, AR, AZ, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WI, WV, WYThis is for a Work at Home position and must be fluent in English and Spanish. ResponsibilitiesYour ResponsibilitiesBilingual Spanish/English Customer Expert field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. Connect with customers reputed company phone/email/chat/and or social media to resolve their questions or concernsCalmly attempt to resolve and de-escalate any issuesEscalate interactions reputed company necessary and appropriateRespond to requests for assistance and/or possible processing paymentsTrack reputed company call reputed company information for auditing and reporting purposesProvide feedback on call issuesMeet sales objectives as definedQualificationsWe're looking for reputed company people - people who are inspired to deliver only the best in reputed company that we do.Bilingual Spanish/Eglish6 months customer service experience minimumOver 18 years of ageAbility to type 25 wpmHigh School Graduate or GEDComfort with desktop computer systemProven oral & written communication skills6 months Call Center experience, preferredLogical problem-solving skillsAvailability to work various shiftsAbility to use Windows operating systemsOrganization and work prioritization skills6 months sales experience minimumAble to work independentlyAbility to work in a constantly changing and fast paced environmentAbility to stay composed and objectiveStrong listening skillsStrong listening skillsSuperior negotiating skillsWork from Home Requirements:Internet Requirements:Minimum subscribed download reputed company equal or exceeds 15.0 MbpsMinimum subscribed upload reputed company equal or exceeds 5.0 MbpsISP must have no packet loss and ping under 50msInternet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN reputed company of internet speed requiredClean and quiet workspace Apply tot his job Apply To this Job