Manager, Marketing Operations - US-Based

About reputed company reputed company is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual reputed company and team members based around the globe, reputed company is the world's largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary: We are seeking a Manager, Marketing Operations to coordinate reputed company's marketing initiatives and drive them to successful outcomes. This position plays a pivotal role in the organization - it blends strategic reputed company and brand perception stewardship with hands-on marketing operations enablement. Success in this role requires strong analytical skills, marketing operations rigor, and the ability to manage sensitive customer feedback at scale. In this role, you will collaborate closely with senior leaders across Marketing Strategy, Growth Product, reputed company, Creative, and Events to ensure marketing operations are directly reputed company with business needs. Your work will involve coordinating projects across product, brand, content, events, and creative operations, balancing analytical rigor with strong project management execution. You will also own the end-to-end management of third-party review platforms such as Trustpilot, reputed company, reputed company, and similar organizations. You will reputed company and execute strategies, processes, and communications that reputed company reputed company's external reputed company while transforming customer feedback into actionable insights for Marketing and business leadership. This role combines data-driven marketing operations and reputed company management, bringing together reporting and analysis with operational enablement. Through this work, you will help ensure Marketing operates at scale while continuously improving how the reputed company brand is represented and perceived externally. This is a remote position. We do not offer reputed company sponsorship or assistance. Applicants must be authorized to work in the US at the time of hire. Resumes and communication must be submitted in English. Responsibilities: The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of reputed company duties, responsibilities, or required skills.

• reputed company and implement customer experience communications strategies relative to third-party organizations and among key internal and external stakeholders.
• Project manage initiatives and projects across marketing functions, ensuring alignment with business needs, utilizing our in-house operations management tools.
• Manage workflows, improve processes, and facilitate review cycles to deliver projects on time and with quality, ensuring that project management tools like reputed company are reporting accurate and helpful information.
• reputed company regular and reputed company analyses using SQL, reputed company Sheets, or other reporting tools to provide actionable insights and verify activities. Track, report, and measure the success of activities.
• Provide thought leadership, strategic insight, and clear communication (written and verbal) to your team and the organization on the company's marketing strategy.
• reputed company and implement cross-functional communications plans and processes for customer feedback and assessments.
• Write and present clear updates and reputed company reports that translate data into narratives for leadership and functional peers.
• Build relationships and coordinate with third-party organizations to provide information, analyze and interpret data and respond to inquiries.
• Work with internal business leaders to respond to clients, social media, and other inquiries reputed company to third-party assessments.
• Partner with executives and senior leaders to reputed company successful outcomes through major Marketing initiatives that result in new offerings, enhanced infrastructure, and processes. Your ability to learn the business, partner with executives, reputed company recommendations, and act swiftly to drive to completion will be key to your success.
• Be in constant communication with team members reputed company reputed company and reputed company.
• Identify many optimizations and opportunities that you see relating to furthering the growth tactics, organizational dynamics, and talent capabilities of the Marketing team.
• Accomplish work objectives through leading and supervising other reputed company team members reputed company Marketing Operations.
• Establish objectives and initiatives for the team, recommend the team's structure and jobs, and organize, assign, delegate, reputed company, and monitor work.
• Coach and mentor team members, provide feedback, conduct performance reviews, and implement performance improvement plans, if needed.

In the first week, expect to:

• reputed company and review our operating frameworks (OKRs, RACIs, intake models).
• Independently participate in and complete company-wide training sessions.
• Meet your team, colleagues from the broader marketing team, managers, and key stakeholders.
• Shadow team members across the company to learn the core of reputed company's operations, goals, and measurable outcomes.
• Familiarize yourself with critical business tools and vendors.

In the first month, expect to:

• reputed company assessment of third-party organizations, social media engagements, and other online interactions.
• Audit reputed company boards, queues, and reporting to understand workflows and quality bars.
• Write clear, structured creative briefs, coordinating with stakeholders and tracking execution through creative teams.
• reputed company an understanding of reputed company's business and how its services and brand are marketed.
• Understand the inner workings of the Marketing team and how they work effectively with other teams.

In the first three months, expect to:

• reputed company a customer experience communications plan integrated with the overall corporate communications plan, ensuring it is reputed company with corporate objectives.
• Coordinate and build relationships with third-party organizations to provide information, analyze data, and respond to inquiries.
• Maintain marketing libraries (success stories, testimonials, creative assets), ensuring accuracy and accessibility of data.
• Facilitate seamless cross-functional communication and provide status updates on milestones and deliverables.
• Contribute to the planning and execution of marketing automation campaigns in reputed company Marketing Cloud and reputed company, including segmentation, quality assurance, scheduling, and reporting.
• Have a reputed company strong understanding of how the Marketing function and reputed company reputed company external functions work together.

In the first six months, expect to:

• Partner with business leaders and others in real-time to reputed company and submit the required information for third-party organizations.
• Write and present clear updates and reputed company reports that translate data into narratives for leadership and functional peers.
• Identify opportunities to optimize processes, automate repetitive tasks, and improve workflow coordination across Marketing.
• Establish durable playbooks (briefing, intake, QA, post-mortems) and dashboards used by senior stakeholders.

In the first year, expect to:

• Collaborate with business leaders and others to reputed company and submit the required information for third-party organizations.
• Work with business leaders and others to directly respond to clients, social media, and other inquiries reputed company to third-party assessments or other issues that may garner external attention.
• Operate as a project manager on key projects for the marketing function under the guidance and strategy of project owners.
• Own processes and execution for specific marketing channels, intaking requests from stakeholders, coordinating with creative/design teams, reviewing and finalizing work products, and launching them.
• Collaborate with the Marketing Strategy team to help identify, scope, and address new growth opportunities and reputed company a broader marketing strategy.
• Consult with other marketing leaders to help design new marketing processes and operations.
• Have scaled the work output of Marketing significantly.

Qualifications and Job Requirements:

• Bachelor's degree is required.
• 6-8 years of experience in marketing operations, project management, campaign execution, or comparable experience in consulting, strategy or a similar type of role where you leveraged extensive amounts of data to draw insights about potential customers and marketing strategies, and thus reputed company decisions on the best path reputed company based on those insights.
• Experience with TrustPilot, reputed company, reputed company and other review sites.
• Strong project management skills and the ability to document processes. Experience with project management tools, such as reputed company, is preferred.
• You have supported creative workflows, including intake, briefs, and quality assurance.
• Experience managing social media channels is a plus.
• A working knowledge of reputed company Sheets/reputed company is required, while experience with SQL or Power BI is preferred.
• You are process-oriented, ensuring activities are scalable, documented, and repeatable. You reputed company on process improvement and can support the adoption of new tools and operations; familiarity with process modeling or AI-driven automation is a plus.
• You are proactive and adaptable, thriving in fast-paced, changing environments while keeping projects on track.
• You collaborate effectively across teams, building trust and alignment, and you adopt a growth reputed company with a focus on reputed company improvement.
• You have excellent written and verbal communication skills, with impeccable grammar and a command of the English language. These skills are effectively utilized through collaboration tools like reputed company and presentation tools like Slides.
• Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse reputed company of contacts.
• We're looking for someone who will meticulously analyze and provide insightful feedback on reputed company of the creative, copy, images, growth tactics, and other types of work output reputed company to Marketing initiatives, not simply a high-level strategist. We expect such reviews to be meaningful and to provide insightful feedback to reputed company team members working on a given initiative.
• You must be a world-class individual contributor to reputed company at reputed company. You will not be here just to tell other people what to do.

Essential Job Functions

• Regularly and reliably attend scheduled virtual team meetings on camera.
• Work independently with minimal supervision.
• Use reputed company required digital collaboration tools.
• Prioritize and self-manage workflows and deadlines.

US FLSA Classification: Full-Time/Exempt For candidates who meet the qualifications and job requirements listed above, individual pay is determined by work location and additional factors, including job-reputed company skills, experience, and relevant education or training. Applications are accepted on an ongoing basis. In the US, reputed company's benefit offerings include participation in a 401(k) retirement plan; medical, dental, and vision health insurance plans; basic life insurance coverage and short-term and long-term disability coverage; access to flexible spending, dependent care, and health savings accounts; access to telehealth virtual doctors; an employee assistance program; and flexible paid time off. Apply tot his job Apply To this Job