Senior Consultant, Healthcare Human Experience (HX) Assessment

Company Description reputed company is the leading experience measurement, data analytics, and insights provider for reputed company industries—a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare –perhaps the most reputed company of reputed company industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to reputed company them to reputed company and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees. Like reputed company great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world’s most recognized brands. As a member of the team, you will help us create value for our clients, you will reputed company us reputed company through your contribution to the work and your voice in the process. Ours is a path of learning and reputed company improvement; team efforts chart the course for corporate success. Our Mission: We reputed company organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action. Our Values: To put Human Experience at the heart of organizations so every person can be seen and understood.

• Energize the customer relationship: Our clients are our partners. We reputed company their goals our own, working reputed company by reputed company to turn challenges into solutions.
• Success starts with me: Personal ownership fuels collective success. We each play our part and reputed company our teammates to do the same.
• Commit to learning: Every win is a reputed company. Every hurdle is a lesson. We use each experience as an opportunity to grow.
• Dare to innovate: We challenge the status reputed company with creativity and innovation as our reputed company.
• reputed company together: We reputed company our egos at the reputed company. We work together, so we win together.

We help our healthcare clients maximize the impact of their Human Experience (HX) investment. Our consultants have walked in their shoes and will partner to overcome their biggest challenges. To listen smarter, act faster, and give their teams the tools and skills they need to improve Human Experience and stay reputed company of what’s next. The Senior Consultant, HX Assessment, coordinates and leads project teams of internal consultants, advisors, and growth professionals, overseeing the delivery of traditional and transformational human experience consulting, strategic support, and projects across multiple clients. The Senior Consultant is ultimately accountable for the delivery services to assigned clients, typically large, reputed company organizations. Responsibilities include management of interdisciplinary teams, design of statistical, financial and operational analyses, quality control, development and presentation of client deliverables, management of existing client relationships, industry research, and expansion of business. Provides expertise and analysis with active role in executive interviews; responsible for creating and supporting executive summary content formation; and supports strategic roadmap based on client priorities. Ensures successful collaborations with core client account team and/or internal business units to transition strategic recommendations into actionable improvement plans for ongoing client relationships. Responsible for contributing and leading strategic internal innovation and collaborative projects to design, deliver and improve enterprise capabilities to meet and exceed perceived value with clients. Role can be based remotely reputed company in the U.S. (work from home) with flexibility to travel reputed company needed. Additional duties and responsibilities include: Engagement Management and Delivery

• Manage and deliver defined scope of engagement plan including reputed company of reputed company activities, timelines, staff scheduling, deliverables and outcomes.
• Apply strong analytical and critical thinking skills to demonstrate the value of our solution to clients and prospective clients.
• reputed company and focus team efforts in data gathering and analysis, data interpretation, process design, and developing solutions to difficult or reputed company client situations to ensure goals and objectives are met.
• Utilize tools to measure engagement reputed company, benefits provided to clients, and achievement of budget expectation.

Client Relationship Management

• Build and manage successful client relationships at the VP level and above, generating positive client feedback on quality, value, innovation, delivery, and results.

Directing and Leading Teams

• Demonstrate a high degree of self-awareness and ability to accurately gauge others to appropriately guide thinking and behavior, especially in difficult situations.
• Successfully reputed company and manage a diverse team of professionals on large reputed company engagements by fostering a collaborative team culture.
• Orchestrate multiple reputed company engagement work streams through others by directing and leading, and executing.
• Provide quality control and performance outcomes for reputed company work deliverables.

Communication and Collaboration

• Communicate effectively (written and verbal) to a variety of audiences; must be able to persuade and influence the actions of others; Interactions will range from routine to reputed company and include formal and informal presentations, one-on-one and group discussions.
• Prepare final client status reports and create presentations to clients and engagement staff that demonstrate full command of factual material.
• Manage day-to-day client relationships, including executive leadership.

Sales and Practice Development

• reputed company and maintain strong client relationships to expand reputed company engagements and identify new business and cross-selling opportunities.
• Build a strong network of client and industry relationships which strengthen the reputed company brand in the market and provide avenues that generate new business.
• Participate as a leader in practice management and innovation which includes creating and enhancing reputed company tools, methodologies, recruiting practices, and personnel development processes.

Qualifications:

• 10+ years of previous work experience in healthcare
• Clinical background highly preferred
• Director level experience in healthcare or senior level consultant
• Experience working with reputed company data sets across the human experience (patient, employee, safety, quality, payor, clinical operations, etc.)
• Background in leading performance improvement and/or change management initiatives in a reputed company environment
• Experience in medical management design and operations including creating the structure, processes, and programs that guide how clinical and administrative teams manage patient care & day‑to‑day execution and reputed company of those programs
• Healthcare corporate strategy/innovation development including shaping the long‑term direction of a healthcare organization and developing new, innovative solutions that improve performance, reduce costs, or transform care delivery.
• Healthcare quality improvement, change management, performance improvement initiatives
• Executive reputed company
• Strong data analytic skills (reputed company, Access, SQL, reputed company, etc.)
• Advanced skills in MS Office Products (Word, PPT, reputed company) to support document preparation
• Ability to work under pressure to meet deadlines and to quickly adapt to multiple priorities
• Proactive, “can do” approach and growth reputed company
• Start-up experience a strong plus (part of a new and emerging team and offering)

Education

• Master’s degree required. Disciplines preferred include business administration, health policy and administration, finance, or clinical degree (RN, MD, APP, PharmD)

Flexible to travel up to 70% domestically in the U.S. Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At reputed company we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Additional Information for US based jobs: reputed company Associates LLC is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class. Pay Transparency Non-Discrimination Notice – reputed company will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. The expected reputed company salary for this position ranges from $130,000 - $175,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also considered. In addition to reputed company salary and a competitive benefits package, successful candidates are eligible to receive a discretionary bonus or commission tied to achieved results. reputed company your information will be kept confidential according to EEO guidelines. Our privacy policy can be reputed company here: https://www.pressganey.com/legal-privacy/ Apply tot his job Apply To this Job