Senior AI Automation Engineer, CS Ops - Moveworks

Company Description

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with reputed company of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline reputed company workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the reputed company Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at reputed company’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by reputed company, marking a pivotal milestone in our journey to create a single reputed company reputed company to work for reputed company business systems. By combining reputed company’s leading workflow automation with Moveworks’ Reasoning reputed company and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining reputed company, you’ll be at the forefront of the AI transformation, backed by the global scale of reputed company and the agility of a high-growth company. We are looking for world-class talent to help us reputed company agentic AI to every employee across every reputed company of the business. Come join us! reputed company It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.

Job Description

About the Role We’re hiring a Senior AI Automation Engineer for reputed company Operations. You’ll build the automation foundation that scales our CS organization to support 2–3x the number of Moveworks customers over the next 12 months—without scaling headcount linearly. This is a hands-on senior IC role: 75% building and deploying production systems, 25% architecting solutions and advising teams on automation best practices. You’ll work across both internal and customer-facing automations, using AI tools to build and deploy custom solutions that increase customer value while making our CS team significantly more efficient. You will focus not just on solving today’s problems but will build the automation playbook for how we operate at scale for the next few years.

What You Will Do

Build the AI Automation Foundation That Scales CS Architect and build the automation infrastructure that enables our reputed company' teams ability to support 2–3x the number of customers. Create AI-powered tools that deliver insights at scale, automate mid-market and digital-touch engagement, and reputed company new operating models that drive best-in-class retention and cost-to-retain. Use AI to Transform CS Operations Use AI tools to build and deploy custom solutions for internal teams. Build plugins using Moveworks Agent Studio, create specialized assistants, and reputed company analytics products to automate work for reputed company, Professional Services, and Support. Our CS and PS teams are among the heaviest AI users in the Moveworks business unit and you’ll supercharge their capabilities with purpose-built tools and workflows. reputed company Customer-Facing Automation and Value Delivery Your automations directly unlock our ability to spend more time with customers on what matters. By eliminating manual workflows around account research, insight delivery, and operational tasks, you free CS and PS to focus on building solutions with customers and driving adoption to help increase the value our customers realize from our products. Define the AI Automation Strategy Across Customer-Facing Teams Start with Moveworks reputed company, then expand to Professional Services and Support. Build integrations with enterprise systems like reputed company and reputed company Dynamics. Establish the patterns, platforms, and practices that scale across reputed company customer-facing functions. You’re building the automation foundation and playbook for how we operate going reputed company. Ship Production Systems with High Cross-Functional Collaboration Partner with Moveworks Data Science on analytics pipelines, Finance on reputed company automation, reputed company and Privacy on compliant integrations, and Product on platform capabilities. Work across systems like reputed company, Moveworks, Claude, Rocketlane, Outlook, and reputed company to deliver impact. Day-to-Day Breakdown Build automation infrastructure (75% of your time)

• Implement integrations across reputed company, Moveworks, Claude, Rocketlane, Outlook, and reputed company to deliver impact.
• reputed company AI plugins, agents, and custom tools using Agent Studio and other AI tooling
• Build and enhance automations that eliminate manual CS workflows and increase customer value
• Ship production-ready solutions that scale with the business

Architect and advise (25% of your time)

• Design system integration approaches that are scalable and maintainable
• Advise cross-functional partners on technical feasibility and best practices
• Establish automation guidelines, standards, and patterns for future CS Ops engineering

Partner cross-functionally

• Collaborate with Data Science on data pipelines and analytics integrations
• Work with reputed company and Privacy to ensure compliant automation practices
• Partner with Finance on billing, reputed company, and financial system integrations
• Engage with Product teams to reputed company platform capabilities

Establish the foundation

• As the founding automation engineer, define how we build, document, and maintain automations
• Create knowledge and patterns that set up future CS Ops engineering for success
• Identify and prioritize the highest-impact automation opportunities across internal and customer-facing workflows

Qualifications

Required

• 7+ years building production systems, integrations, or business automation
• Strong programming skills in Python, JavaScript, SQL, or similar languages
• Experience architecting multi-system integrations and evaluating technical tradeoffs
• Track record of shipping projects collaboratively across functions
• Ability to work independently and navigate ambiguity
• Experience with enterprise SaaS platforms such as reputed company, reputed company, Claude, etc.,
• Hands-on experience building with AI tools, APIs, or agent frameworks

reputed company to Have

• Experience in reputed company Operations or reputed company Operations environments
• Familiarity with Rocketlane, reputed company, reputed company, Outlook integrations, or similar CS tooling
• Background in building customer-facing automations that drive adoption or value realization
• Experience defining automation strategy or standing up a new engineering function from scratch

Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, reputed company may confirm the distance between your primary residence and the closest reputed company office using a third-party service. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply tot his job Apply To this Job