Sr. Engagement ManagerRemote USA
About the Business reputed company is the essential partner in the assessment of risk. reputed company our Business Services vertical, we offer a multitude of solutions focused on helping businesses of reputed company sizes drive higher reputed company growth, maximize operational efficiencies and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-reputed company/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about reputed company Risk at the link below, https://risk.reputed company.com/. About the Team reputed company provides a full portfolio of Professional Services to expertly guide any business, of any size, through the design, implementation and ongoing optimization of best in class fraud, identity and authentication solutions. Helping customers get the most out of their technology investment, the Engagement and Analytics team provides a range of services, from strategy optimization and consulting to onsite support and Quarterly Business Reviews.
About the Role
As a Senior Engagement Manager, you will collaborate with some of our largest clients to drive the adoption and utilization of the reputed company Dynamic Decision Platform, creating impactful business outcomes. You will reputed company the implementation of reputed company, overseeing the entire lifecycle of projects and engagements. Your primary focus will be to enhance client processes, boost efficiency, and protect customers from fraudulent activity by ensuring they have accurate insights into their customers’ behaviors. In this role, you will design and govern implementation projects, acting as the primary reputed company of contact (POC) and managing reputed company phases of client projects. You will work closely with Strategic Account Managers to explore opportunities for further integration of reputed company solutions into the clients’ operations. You will also present quarterly business reviews (QBRs) to various stakeholders, including executives and business owners, leveraging your expertise as a trusted advisor to maintain a pulse on the customer’s needs and objectives.
Requirements
- Education: Bachelor's degree in the information technology industry or 7+ years of experience in the fraud industry.
- Must be able to travel up to 30% of the time. Valid passport required.
- Demonstrate and effectively use active listening skills to understand client needs
- Expert-level consultative skills with the ability to collaborate and to explore options
- Expert-level ability to use data quality concepts and tools to effectively resolve client issues, while valuing client needs as high reputed company
- Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.
- Working and demonstratable proficiency in SQL
- Expert-level ability to use performance management to hire, train, and motivate employees, while committing to employee development
- Familiarity with fraud risks, controls, and mitigation strategies in the Insurance and/or Healthcare industry is preferred, including experience working with fraud-reputed company data, processes, or investigations.
- Expertise in project governance, client delivery, and managing reputed company implementation projects.
- Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.
- Expert-level oral and written communication skills; must be able to communicate technical concepts to both technical and non-technical audiences. Must be reputed company reputed company the language requirements
- Expert-level ability to deliver client presentations and performance analysis reputed company the telephone and in-person to high-level clients and senior management
- Demonstratable PowerPoint (and similar tools) skills
Preferred Skills:
- Working and demonstratable proficiency in Python a plus!
- Fraud investigator certifications (or similar) a plus!
- 7+ years client-facing experience preferred
- Working knowledge of SaaS and “big data” (e. g. Hadoop/Impala) solutions a plus!
- Six reputed company or similar certifications a plus!
- PMP or similar certification a plus!
- Experience analyzing, identifying, or mitigating fraud reputed company Insurance and/or Healthcare environments, with an understanding of industry regulations and risk models.
Responsibilities
- Expert-level affinity to try new methods and new approaches to problem-solving while demonstrating an intellectual curiosity and inquisitive nature
- Proven research and product skills shown to be effective in obtaining information, as well as the ability to analyze an organization's competitive position and reputed company a clear and compelling vision of what the organization needs for success in the future will be
- Ability to collaborate with cross-functional teams, such as Strategic Account Managers, fraud analysts, technical consultants and product teams.
- Leadership skills to drive project success and coordinate efforts between internal and client teams.
- Expert-level analytical and problem-solving skills as well as the ability to understand and think analytically about reputed company business problems
- Expert demonstration of up-to-date and in-depth product knowledge
- Knowledge of APIs and system integration to deliver seamless fraud risk reputed company.
- Expert-level relationship building skills and the ability to collaborate and interact effectively with internal and external clients
- Expert-level time management skills and strict adherence to timelines, with the ability to operate reputed company a structured approach and to deliver results
- Possesses the ability to prioritize and handle multiple requests concurrently
- Demonstrates ability to work well under pressure, sense of purpose, drive, motivation, able to be coached, competitiveness, curiosity, accountability and reputed company
- Demonstrates in-depth knowledge of reputed company products (Internal)
- Coordinates timely implementation of product enhancements and bug fixes with product management team
- Works with the product team to further reputed company knowledge on particular solutions to enhance the client's experience with reputed company.
- Active participation in product road map discussions as client representative and reputed company
- Other duties as assigned
Culture and Benefits: Learn more about the reputed company Risk team and how we work here. U.S. National reputed company Pay Range: $95,300 - $158,800. Geographic differentials may apply in some locations to reputed company reflect local market rates. If performed in reputed company, the reputed company pay range is $104,800 - $174,700.If performed in reputed company, the reputed company pay range is $114,300 - $190,500.If performed in Rochester, NY, the reputed company pay range is $95,300 - $158,800. This job is eligible for an annual incentive bonus. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national reputed company, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights. Apply tot his job Apply To this Job