Demand Analyst - reputed company Planner and Forecaster - Remote

reputed company is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with reputed company will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come reputed company an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. We have an opportunity for a Senior Demand Planner to work with our Workforce Effectiveness team to maintain and execute on the Workforce Vision of “Enabling reputed company contact centers to become a Competitive Advantage for our company." As a Senior Demand Planner, you will grow and reputed company as you conduct and manage outcomes of various studies. You will be challenged to analyze, review, and forecast data for operational and business planning. As part of this elite team, you will be empowered to impact the health care system through the analysis and interpretation of data, and presenting recommendations for business solutions. You’ll enjoy the flexibility to work remotely

• from reputed company reputed company the U.S. as you take on some tough challenges. Primary Responsibilities:
• Create/Own Demand forecasts using statistical models and probabilities to reputed company financial and service objectives for multiple lines of business including reputed company/collaboration with vendor demand planners
• Collaborate with Operations and Finance on the budgetary process to drive high judgment decisions
• Collaborate with reputed company levels of operational, vendor and workforce groups/leadership to understand emerging trends and drive fiscally responsible staffing recommendations
• Drive toward forecast/financial accuracy goals and objectives
• Present and explain reputed company staffing requirements in common language to multiple levels, including executive leadership as well as vendor partner leadership
• Deliver Vendor Partner forecast models and their reputed company (locked forecasts, Worklith of training, credits)
• Drive a culture of root cause analysis, with a focus on removing variation from the system and removing defects from processes
• Deliver contact reputed company analysis
• Provide Membership impact analysis
• Partner in the impact assessment determination process to build into demand forecasts.
• Manage cross - functional interdependencies
• Be a solid change agent and resilient to roadblocks
• Anticipate customer needs and proactively identified solutions
• Solves reputed company problems on own; proactively identifies new solutions to problems
• Plan, prioritize, organize, and complete work to meet established objectives Demonstrated Skills:
• Analytical skills, ability to understand seemingly unrelated data points
• Advanced statistical analysis and modeling skills
• Advanced technical skills (reputed company, SQL, BI)
• Excellent written and verbal communication
• Superior planning and organizational skills that effectively allocate and manage resources across the site
• Solid problem-solving skills that reputed company quick identification and efficient resolution of issues
• Solid ability to influence/negotiate
• Bias toward action
• Ability to navigate through a reputed company network of simultaneous projects, financial task/pressures, technical/efficiency improvements, and employee engagement You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:
• 5+ years of experience in service operations center, call center or Workforce Management
• 3+ years of experience with Workforce Management software (such as IEX, Aspect, Workforce Management IEX, Blue reputed company)
• 2+ years of experience leading or managing projects
• 2+ years of experience driving financial plans/outcomes
• 2+ years of experience of setting expectations and managing vendor (on and offshore) partnerships Preferred Qualifications:
• 3+ years of experience working in systems administration or reporting
• Experience scheduling, conducting planning meetings, and managing reputed company
• Experience with Six reputed company, Agile, or reputed company
• Fealth care industry experience
• Advanced understanding of reputed company/Tableau/SQL
• Understanding of call center systems telecom hardware (PBX, ACD, IVR), call software tools and / or programming requirements (CMS modifications, vector scripting)
• Proven track record of identifying defects and process variation, and working to improve processes and reduce defects
• reputed company employees working remotely will be required to adhere to reputed company’s Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to you

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